Director of Quality & Patient Experience

Prisma Health; Greenville (SC); Presencial; USD 150.000 - 210.000; Jornada completa

Descripción de la vacante

Prisma Health is seeking a Site Director of Clinical Care Experience to oversee quality, safety, infection prevention, patient advocacy, and patient experience at the facility level. This role collaborates with safety and data analytics teams to drive clinical excellence and CMS deeming readiness, coaching local teams and aligning with executive leadership.

Responsibilities include risk assessments, performance improvement planning, and partnership with clinical leaders to standardize best

Formación

• Master’s or higher in Healthcare Admin or related field required.
• Minimum 5 years of experience in quality, safety, infection prevention, or patient experience in healthcare.
• Certification in quality or process improvement preferred.

Responsabilidades

• Lead accreditation readiness and survey readiness at the facility level.
• Coordinate and monitor quality, safety, infection prevention, and patient experience initiatives.
• Coach and develop local Clinical Care Experience team members.
• Partner with clinical and operational leaders to standardize best practices and drive CMS deeming status.

Conocimientos

Relationship building

Strategic thinking

Performance improvement

Project management

Regulatory knowledge

Educación

Master’s degree in Healthcare Administration or related field

Bachelor’s degree with 5+ years of relevant experience

Herramientas

Excel

PowerPoint

Visio

Databases

PM software

Descripción del empleo

Prisma Health is seeking a Site Director of Clinical Care Experience to oversee quality, safety, infection prevention, patient advocacy, and patient experience at the facility level. This role collaborates with safety and data analytics teams to drive clinical excellence and CMS deeming readiness, coaching local teams and aligning with executive leadership.

Responsibilities include risk assessments, performance improvement planning, and partnership with clinical leaders to standardize best