Senior Patient Experience Architect

Prisma Health; Greenville (SC); On-site; USD 85,000 - 110,000; Full time

Job summary

Prisma Health in Greenville, SC seeks a Patient Experience leader to develop and implement system-wide patient experience strategies and best practices across the continuum of care. You will coach providers and leaders, ensure the voice of the patient is heard, and drive improvement with data analytics and training support.

You will mentor junior staff, participate in system-level assignments, and foster psychological safety and just culture to improve engagement and outcomes across the

Qualifications

• Education: Bachelor's degree required, Master's preferred.
• Experience: 3+ years in healthcare; patient experience/continuous improvement/training preferred.
• In lieu: 5 years healthcare experience in patient experience/continuous improvement considered equivalent.

Responsibilities

• Coach, consult and support enterprise-wide for patient experience improvements.
• Coordinate system-wide initiatives and ensure Pulse OS adoption.
• Coach leaders in best practices, performance accountability and psychological safety.
• Interpret patient experience data to identify strengths and opportunities and drive progress.
• Develop and deliver trainings; mentor junior team members.
• Support Patient Family Advisory Councils and cross-functional collaboration.

Skills

Patient experience best practices

Interpersonal skills

Adaptability

Leadership through influence

Just culture and psychological safety

Continuous improvement

Training development & implementation

Computer skills (word processing & DBs

Education

Bachelor's degree in Clinical or business field

Master's degree preferred

Job description

Prisma Health in Greenville, SC seeks a Patient Experience leader to develop and implement system-wide patient experience strategies and best practices across the continuum of care. You will coach providers and leaders, ensure the voice of the patient is heard, and drive improvement with data analytics and training support.

You will mentor junior staff, participate in system-level assignments, and foster psychological safety and just culture to improve engagement and outcomes across the