Director of Quality Improvement & Program Performance

Paycom - ATS; Yakima (WA); On-site; USD 96,000 - 143,000; Full time

Benefits offered by this job

Healthcare coverage

Vacation & holidays

Employee Assistance Program

Retirement plan 5% contribution

401k match up to 4%

Life & disability insurance

Education incentives

Job summary

Comprehensive Healthcare in Yakima, WA, seeks a Director of Quality Improvement & Program Performance to drive continuous improvement across clinical service lines and ensure regulatory compliance, patient outcomes, and health equity.

You will lead cross-functional teams, implement Lean and PDSA cycles, monitor quality metrics with dashboards, and align clinical protocols with evidence-based practices.

Qualifications

• Strong leadership skills.
• Demonstrates effective project-management skills.
• Outstanding verbal and written communication skills.
• Knows how to remove obstacles and barriers while keeping others accountable.
• Excellent ability to prioritize.
• Bachelor's degree in Healthcare Management, Nursing, Social Work, Counseling, or related field required; Master’s degree preferred.

Responsibilities

• Implement Operational Excellence and Process Optimization across clinical service lines.
• Support Performance Management and Lean Process Improvement using PDSA cycles and Lean methodologies.
• Maintain Clinical Excellence and Evidence-Based Standards with audits and reviews.
• Promote Patient Experience, Health Equity, and Engagement in program evaluations.
• Track Outcomes Framework and Quality Analytics with dashboards and data trends.

Skills

Leadership

Project management

Communication

Accountability

Prioritization

Education

Bachelor's degree

Healthcare management

Master's degree preferred

Job description

Comprehensive Healthcare in Yakima, WA, seeks a Director of Quality Improvement & Program Performance to drive continuous improvement across clinical service lines and ensure regulatory compliance, patient outcomes, and health equity.

You will lead cross-functional teams, implement Lean and PDSA cycles, monitor quality metrics with dashboards, and align clinical protocols with evidence-based practices.