Director, Continuous Quality Improvement & CCBHC Compliance

Valley Cities Behavioral Health Care; Tacoma (WA); On-site; USD 99,000 - 138,000; Full time

Benefits offered by this job

Medical, Dental, & Vision coverage

Health Savings Account with $2,000/yr

Retirement plan with employer match

Paid time off & holidays

Employee assistance program (EAP)

Training and licensure support

Student loan forgiveness programs

Annual longevity bonuses

Recognition programs

Training fund

Job summary

Valley Cities Behavioral Health Care seeks a Director of Continuous Quality Improvement to lead agency-wide CQI, performance measurement, and outcomes management across outpatient, residential, and community programs. You will design and maintain the CQI plan and drive data-driven improvement initiatives that meet regulatory and accreditation standards.

The role partners with Compliance, IT, and Clinical leadership to embed a culture of continuous improvement, safety, and accountability.

Qualifications

• Master's degree in public health, health administration, behavioral health, nursing, or related field.
• 5+ years in quality improvement, performance measurement, or compliance in behavioral health.
• 2+ years of supervisory or program leadership experience.
• Knowledge of CQI methodologies (PDSA, Lean) and healthcare quality measurement.
• Understanding of Medicaid, managed care, and Washington State licensing requirements.

Responsibilities

• Develop and update the agency-wide CQI plan aligned with regulatory requirements.
• Lead the CQI Committee and report outcomes to executive leadership and Board.
• Lead improvement initiatives using PDSA, root cause analysis, and process mapping.
• Establish KPIs for access, engagement, outcomes, safety, and operations.
• Oversee client satisfaction surveys and integration of client voice into improvements.
• Coordinate accreditation readiness and corrective action plans.

Skills

CQI methodologies

Quality improvement

Supervisory leadership

Data analysis

Project management

Education

Master's degree in public health or related field

Tools

EHR systems

Analytics tools

Quality reporting platforms

Job description

Valley Cities Behavioral Health Care seeks a Director of Continuous Quality Improvement to lead agency-wide CQI, performance measurement, and outcomes management across outpatient, residential, and community programs. You will design and maintain the CQI plan and drive data-driven improvement initiatives that meet regulatory and accreditation standards.

The role partners with Compliance, IT, and Clinical leadership to embed a culture of continuous improvement, safety, and accountability.