Director of Property Management

Community-Roots-Housing; Seattle (WA); Hybrid; USD 130,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision coverage for employee

Job summary

Community Roots Housing in Seattle, WA, seeks a Director of Property Management to oversee the Property Management Department across CRH properties, reporting to the VP of Property Operations. This leadership role guides budgets, compliance, tenant relations, and staff development to ensure high-quality, affordable housing.

Responsibilities include monitoring financials, preparing budgets, enforcing rent policies, coordinating with Facilities and Compliance, supervising five Portfolio Managers

Qualifications

• Proven leadership and supervisory capabilities within property management.
• Strong communication and organizational skills to manage cross-functional teams.
• Experience with HUD contracts and Housing Assistance Payment renewals.
• Knowledge of landlord-tenant law and Fair Housing practices.
• Ability to mentor staff and manage multiple properties across sites.
• Experience with RealPage or similar property management software.

Responsibilities

• Oversee financial management, budgets, and reporting for the property portfolio.
• Lead staff in property management systems and tools; ensure compliance with policies.
• Collaborate with Compliance, Facilities and Resident Services to implement policies.
• Hire, train, and evaluate staff; ensure training within first 6 months.
• Manage tenant relations, retention, and customer service excellence.
• Ensure operations adhere to Fair Housing and HUD requirements.

Skills

Leadership

Communication

Management

Organizational skills

Problem solving

Time management

Diversity awareness

Tools

RealPage

Microsoft Office

Outlook

Job description

Location: Hybrid in Seattle, WA

Compensation: $130,000 - $140,000 Annually

Benefits: Medical HMO, dental and vision insurance is free for employee only coverage

Screenings for this position will begin in October.

Company Summary:

Everyone has the right to a quality, affordable home. At Community Roots Housing, this truth drives our work. By embracing community-led development and engaging in deep-rooted partnerships, we’re fostering vibrant, equitable communities where everyone has access to safe, affordable and welcoming homes. Today, nearly 40 apartment buildings - over 1,500 residents -- we continue our commitment to build community with and for people. We are a top performing, high-capacity not-for-profit corporation with an innovative portfolio throughout the Seattle area. Our buildings have won numerous awards from HUD, Urban Land Institute, Affordable Housing Finance Magazine, Future wise and other community development awards.

Job Summary:

The Director of Property Management will collaborate with and report to the Vice President of Property Operations to provide oversight and guidance to for the Property Management Department and all CRH properties.

Duties and Responsibilities:

Financial Management, Accounting, and Reporting:

• Monitors monthly financial reports to ensure operational budgets are within the budgeted limits for the building portfolio
• Oversees the initial draft of the annual building budgets
• Supports staff in enforcement of Community Roots Housing rent collection policies and procedures
• Ensures monthly batch reports are turned in and processed
• Track and report to Vice President of Property Operations on vacancies, delinquencies, certifications due, financials, resident concerns, and other key metrics using property management software and other tools
• Lead and train staff on property management software and other management tools

Leadership:

• Identifies opportunities for cross department collaboration and effectively builds relationships to facilitate cross functional teams
• Encourages a collaborative and accountable leadership approach with Regional Managers for department oversight and portfolio management
• Collaborates with Director of Compliance and Director of Resident Services to build policies and procedures that focus on tenant housing stability and eviction prevention
• Collaborates with Director of Facilities to build policies and procedures for unit turns, service requests and building inspections

Supervisory:

• Supervise Regional Manager group
• Hires, trains, mentors, evaluates and disciplines assigned staff
• Supports managers in hiring and supporting staff teams at properties
• Meets regularly with direct reports, supports professional development and ongoing work
• Ensures new managers receive comprehensive training within first 6 months
• Covers for absences for Regional Managers

Repairs and Maintenance:

• Collaborates with the Director of Facilities and Regional Managers to address capital needs, preventative maintenance, procurement processes and warranty work
• Works with managers and staff to minimize operating expenses related to maintenance
• Ensures unit turns are completed within the established timelines to fill vacancies on deadline
• Oversees annual inspections for CRH and external funding sources

Tenant Relations and Management:

• Ensures staff maintain high standards of customer service, address tenant complaints, while ensuring that tenants’ rights are maintained
• Oversees accurate and up to date tenant record keeping in tenant database

Compliance

• Ensures that property management practices comply with Fair Housing and Landlord tenant law
• In collaboration with the Director of Compliance, oversees the timely submission of annual reports and responses, certifications and other compliance requirements

Other

• Lead and manage special projects as assigned by the Vice President of Property Operations

Other duties as assigned to manage the building portfolio

Requirements

Minimum Qualifications:

• Excellent leadership, communication, management, and organizational skills
• Experience with HUD contract and Housing Assistance Payment Renewals
• Minimum seven years’ experience in affordable housing property management, auditing or other related area, which must include a working knowledge/experience with IRS Section 42 and HUD compliance
• Knowledge of landlord tenant law and fair housing
• Minimum of 5 years supervisory experience, multiple staff within property management
• Standard Business English, ability to speak, read and write
• Intermediate Computer Skills; Microsoft Office, Outlook and Internet
• Experience using Property Management software such as RealPage
• Experience working with a diverse populations, cultures and communication styles
• Ability to follow instructions accurately and to problem solve effectively
• Proven ability to work with little or no direct supervision on a daily basis
• Ability to organize time efficiently, prioritize tasks and perform tasks in a self-directed manner
• Ability to cope with deadline pressures and customer service needs

Preferred Qualifications:

• HUD Certified Occupancy Specialist (COS), Tax Credit CP3 or related compliance certification
• Commercial property management
• Residential leasing experience
• Experience working with seniors and/or disabled

Supervisory Responsibility:

Supervise five Portfolio Managers over 39 sites

Physical Demands:

Work site may have stairs and no elevator. Employees are expected to perform their work in such a manner as to eliminate or reduce any potential hazards to an acceptable level. Employees are also expected to report actual or potential hazards to management and the Safety Committee.

Community Roots Housing is an Equal Opportunity Employer. Candidates of color, LGBTQ candidates, women, candidates with disabilities and candidates of all religions and national origins are strongly encouraged to apply. Community Roots Housing is a "Ban the Box" employer. However, per Federal Department of Housing and Urban Development requirements, any candidate selected for this position must undergo a criminal history background check prior to employment.