DIRECTOR OF PROGRAMS

City of New York; New York (NY); On-site; USD 68,000 - 223,000; Full time

Job summary

The City of New York's Department of Homeless Services seeks an Administrative Director of Social Services NM-I to oversee program operations, case management and housing placement for shelter clients.

Ideal candidates will have a baccalaureate degree with managerial experience, strong communication skills, and ability to work with brokers/landlords; CARES proficiency is a plus. This role offers public service commitment and a union-friendly environment.

Qualifications

• A baccalaureate degree from an accredited college or university with four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency or equivalent.
• Alternatively, education and/or experience equivalent to the above requirements with a baccalaureate degree and managerial experience.
• Strong communication skills and ability to work with shelter staff, brokers and landlords.

Responsibilities

• Provide oversight to ensure overall case management and placement services and handle operational matters when appropriate.
• Offer technical assistance and supervision to social services staff.
• Ensure efficient permanent placements for housing-ready clients and interpret agency policies for compliance.
• Implement program guidelines and participate in new initiatives and strategies; modify as needed to enhance services.
• Liaise with shelter staff and providers to facilitate client placement and coordinate with DHS Training Bureau for staff training.
• Interface with DHS contracted sites and monitor client noncompliance with protections and entitlements.
• Oversee referrals to income-based and long-term shelter programs; monitor weekly housing applications and case reviews.
• Chair weekly social services meetings to discuss client moves, contracts and follow-ups.

Skills

Communication skills

Relationship building

Broker engagement

Education

Baccalaureate degree

Tools

CARES proficiency

Job description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121).

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, according to eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

The Department Of Homeless Services (DHS) Is Recruiting For One (1) Administrative Director Of Social Services NM-I To Function As Director Of Programs, Who Will

• Provide oversight to ensure overall case management and placement services as well as operational matters when appropriate.
• Offer technical assistance and supervision to the social services staff.
• Ensure efficient permanent placements for housing ready clients and will interpret agency policies and procedures to ensure compliance with applicable federal and state mandates, rules, and regulations.
• Implement program guidelines, assist in the implementation of all new initiatives and strategies, as well as recommend modifications to enhance program services.
• Provide expertise and technical assistance in exceptional cases to ensure effective solutions.
• Liaison with shelter staff and community-based providers to facilitate client placement into alternative housing, work in conjunction with DHS Training Bureau to ensure social services staff receives adequate training, and develop and enforce staffing schedules, prepare, coordinate/participate in case conferences and meetings.
• Interface with DHS contracted sites and various agencies directly involved with providing care for the homeless and monitoring the noncompliance of clients for Client Responsibility.
• Oversee that social services staff are referring to income based and long-term shelter clients to the Housing Specialist weekly, each social service staff submits 2 housing applications each per week, review 10 cases weekly and meet with staff to discuss case findings.
• Ensure social service staff is referring clients to all financial entitlements for income and complying with savings, review Next Step referrals and ensure social service follow up weekly with clients on contracts for compliance, chair weekly social service meeting to discuss client move outs, income-based clients, long term shelter residents, initiatives, client incident reports and social service concerns.

Hours/Schedule: 8am - 4pm, Sunday - Thursday.

ADMINISTRATIVE DIRECTOR OF SOC - 1005C

Minimum Qualifications

• A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or
• Education and/or experience equivalent to "1" above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in "1" above.

Preferred Skills

• Able to work in a fast-paced social services environment. - Good communication skills. Ability to build relationships with and engage brokers and landlords. - Proficiency in CARES, a plus.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $68,214.00 - $223,299.00