Director of Program Excellence — Remote Ops & Strategy

Cielo; Wauwatosa (WI); Remote; USD 140,000 - 190,000; Full time

Job summary

Cielo, the world’s leading Talent Acquisition Partner, is seeking a Director - Program Excellence to drive operational excellence, innovation, and continuous improvement across client programs from a remote US-based role. You’ll align people, processes, and technology to deliver scalable, high-impact talent solutions and superior client outcomes.

As a member of the leadership team, you will lead cross-functional initiatives, optimize service delivery, and champion best practices.

Qualifications

• 5+ years’ experience in talent solutions or project management.
• 5+ years in talent solutions, operations, or program management.
• Proven track record of leading large-scale operational initiatives.
• Experience with recruitment technologies (e.g., ATS, CRM) and data analytics tools.
• Strong background in Lean and Six Sigma methodologies.

Responsibilities

• Design and implement scalable operating models for growth and efficiency.
• Lead continuous improvement initiatives across client programs using data.
• Prioritize and execute strategic initiatives with senior leaders.
• Oversee capacity planning and resource allocation across delivery teams.
• Develop and track KPIs and SLAs for operational excellence.
• Guide change management for new processes and tools.
• Provide insights as a strategic advisor based on data analysis.
• Lead and mentor a team of operations and program managers.
• Act as escalation point for operational challenges.
• Collaborate to craft and implement custom recruitment solutions.
• Promote standardization of processes and service delivery across accounts.
• Represent operations in cross-functional leadership forums.
• Other duties as assigned.

Skills

Talent solutions

Project management

Operations

Program management

Recruitment tech

ATS

CRM

Data analytics

Lean

Six Sigma

Tools

ATS

CRM

Microsoft Office

Job description

Cielo, the world’s leading Talent Acquisition Partner, is seeking a Director - Program Excellence to drive operational excellence, innovation, and continuous improvement across client programs from a remote US-based role. You’ll align people, processes, and technology to deliver scalable, high-impact talent solutions and superior client outcomes.

As a member of the leadership team, you will lead cross-functional initiatives, optimize service delivery, and champion best practices.