Remote Director, Program Excellence & Operations

Cielo2; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Cielo is seeking a Director - Program Excellence to drive operational excellence across client programs in a remote US-based role. The leader will align people, processes, and technology to deliver scalable talent acquisition solutions and strong stakeholder outcomes.

The role demands 5+ years in talent solutions or program management, proven cross-functional leadership, and expertise in recruitment tech and analytics.

Qualifications

• Bachelor's degree required; post-graduate degree preferred.
• 5+ years in talent solutions or project management.
• Experience with recruitment technologies (ATS, CRM) and data analytics tools.
• Strong background in continuous process improvement methodologies (Lean, Six Sigma).

Responsibilities

• Design scalable operating models to support growth and efficiency.
• Lead continuous improvement initiatives using data analytics.
• Partner with senior leaders to prioritize strategic initiatives.
• Oversee capacity planning and resource allocation across delivery teams.
• Develop and track KPIs and SLAs for operational excellence.
• Guide change management for new processes and tools.
• Mentor and supervise operations and program managers.
• Represent operations in cross-functional leadership forums.

Skills

Strategic leadership

Stakeholder management

Data analysis

Change management

Cross-functional collaboration

Operations excellence

Education

Bachelor's degree

Post-graduate degree

Tools

ATS

CRM

Excel

Analytics tools

Job description

Cielo is seeking a Director - Program Excellence to drive operational excellence across client programs in a remote US-based role. The leader will align people, processes, and technology to deliver scalable talent acquisition solutions and strong stakeholder outcomes.

The role demands 5+ years in talent solutions or program management, proven cross-functional leadership, and expertise in recruitment tech and analytics.