Director of Technical Delivery

Anonymous; New York (NY); On-site; USD 130,000 - 180,000; Full time

Job summary

Anonymous is seeking a Director of Technical Delivery in New York, NY to lead a multi-disciplinary team in the project delivery lifecycle. This role emphasizes managing project outcomes to ensure they are time-efficient and of high quality. Candidates should have significant MSP and IT services experience.

The successful candidate will establish performance objectives, recruit talent, and implement methodologies to enhance project outcomes.

Qualifications

• Significant experience within an MSP, IT services, or consultancy environment.
• Proven leadership of mixed teams delivering complex technology projects.
• Strong commercial awareness including project financials and resource utilisation.

Responsibilities

• Lead, mentor, and develop a team of Project Managers and Technical Project Engineers.
• Own the full lifecycle of client projects from scoping to execution.
• Act as the senior escalation point for delivery-related client issues.

Skills

Leadership of mixed teams

Strong technical background

Stakeholder management

Commercial awareness

Project financials

Tools

PSA tools

Cybersecurity tooling

Job description

We are a fast-growing Managed Service Provider (MSP) delivering infrastructure, cloud, and security solutions to clients in highly regulated industries.

About the Role

We are seeking a Director of Technical Delivery to lead a multi-disciplinary team of Project Managers and Technical Project Engineers. This role is responsible for end-to-end project delivery, ensuring client engagements are delivered on time, within scope, and to a high standard. The successful candidate will bring a strong technical background combined with proven leadership experience within an MSP or IT services environment. You will play a critical role in shaping delivery standards, scaling team capability, and embedding modern tooling and automation into delivery workflows.

Responsibilities

Leadership & Team Management

• Lead, mentor, and develop a team of Project Managers and Technical Project Engineers
• Establish clear performance objectives, career development plans, and progression pathways
• Foster a culture of accountability, technical excellence, and client-centric delivery
• Recruit and onboard high-calibre talent aligned to business growth

Project & Delivery Ownership

• Own the full lifecycle of client projects, from scoping and planning through to execution and handover
• Ensure consistent on-time, on-budget, and high-quality delivery across all engagements
• Oversee resource allocation across multiple concurrent projects, resolving conflicts and bottlenecks
• Implement and continuously improve delivery methodologies, frameworks, and tooling

Client Engagement

• Act as the senior escalation point for delivery-related client issues
• Work closely with pre-sales and account teams to support solution design and project scoping
• Build strong relationships with senior client stakeholders across IT and business functions
• Lead delivery updates, project reviews, and executive-level reporting

Technical & Service Delivery Strategy

• Maintain and evolve delivery standards across core service areas, including infrastructure, cloud, identity, and security
• Develop repeatable delivery frameworks, templates, and best practices to improve efficiency and consistency
• Ensure alignment between project delivery and ongoing managed services operations
• Promote the adoption of automation and modern tooling to enhance delivery outcomes
• Track and manage key delivery metrics, including utilisation, project margins, and delivery performance
• Provide input into forecasting, capacity planning, and financial performance
• Ensure effective governance of project scope, change control, and commercial delivery
• Support compliance with relevant regulatory and security standards

Qualifications

• Significant experience within an MSP, IT services, or consultancy environment
• Proven leadership of mixed teams (Project Managers + Engineers) delivering complex technology projects
• Strong technical background across one or more of the following:
• Infrastructure & networking
• Identity & access management
• Cybersecurity tooling and frameworks
• Demonstrated experience managing multiple concurrent projects and delivery teams
• Strong commercial awareness, including project financials and resource utilisationExcellent stakeholder management and communication skills

Preferred Skills

• Experience delivering services into regulated industries (e.g. financial services)
• Exposure to PSA tools and structured delivery environments typical of MSPs
• Certifications such as PMP, ITIL, or relevant cloud/security accreditations
• Experience improving or scaling delivery functions within a growing organisation