Director of Product Operations: AI-Driven Growth & Pricing

Morningstar; Chicago (IL); Hybrid; USD 166,000 - 299,000; Full time

Benefits offered by this job

401(k) match

Stock ownership potential

Life insurance

Health benefits (medical/dental/vision

Sabbatical program

Parental leave

Tuition reimbursement

Volunteer program

Job summary

Morningstar seeks a Director of Product Operations to bring structure, rigor, and commercial discipline to the Product organization. This role owns pricing strategy and governance, leads roadmap prioritization, and drives practical AI use to boost efficiency and monetize opportunities.

Based in Chicago, the role collaborates with Product, Operations, Technology, Legal & Compliance, and Sales, reporting to the Global Head of Product and Research, Indexes.

Qualifications

• 10+ years in product management, product operations, or commercial strategy roles.
• Experience building or running a pricing framework with packaging, tiering, and discount governance.
• Experience designing and operating a prioritization process for a product roadmap.
• Experience partnering with operations and engineering/technology leadership as a peer in a matrix organization.
• Familiarity with the index lifecycle and ETF ecosystem strongly preferred.
• Experience with AI or data-driven initiatives for efficiency and monetization.
• Strong quantitative and analytical skills; ability to defend a business case with data.
• Excellent cross-functional communication and comfort presenting to senior stakeholders.

Responsibilities

• Design and operate a structured prioritization framework for the product roadmap, tied to commercial impact and strategic fit.
• Partner with Operations and Technology leadership to translate product priorities into an actionable delivery queue.
• Own BI requirements for the Indexes product organization: define core metrics and dashboards for leadership and sales.
• Identify and evaluate new commercial opportunities enabled by AI, including new delivery channels and monetization models.
• Establish and run an annual pricing review process tied to launches, renewals, and market changes.
• Identify and drive practical AI use cases to improve efficiency across product and index workflows.
• Collaborate with Product, Operations, Technology, Legal & Compliance, and Sales to ensure governance and scalability.

Skills

Experience ≥10 yrs

Pricing framework

Roadmap prioritization

Cross-functional collaboration

AI / data initiatives

Quantitative analysis

Stakeholder presentation

Data-driven decision making

Education

Bachelor's Degree

Job description

Morningstar seeks a Director of Product Operations to bring structure, rigor, and commercial discipline to the Product organization. This role owns pricing strategy and governance, leads roadmap prioritization, and drives practical AI use to boost efficiency and monetize opportunities.

Based in Chicago, the role collaborates with Product, Operations, Technology, Legal & Compliance, and Sales, reporting to the Global Head of Product and Research, Indexes.