Product Operations Manager

Notion; United States; On-site; USD 120,000 - 165,000; Full time

Job summary

Notion is seeking a Product Operations Manager to strengthen collaboration across teams and drive efficiency in product development.

You’ll support the product team by streamlining processes, surfacing insights, and coordinating launches across product, engineering, marketing, sales and support.

You will build dashboards, drive early access programs, and act as a bridge between Product, Engineering, Design and GTM to prioritize work and improve decision making.

Qualifications

• At least 4+ years in product operations, technical program management, project management, or product ownership.
• Strong communication with both technical and non-technical audiences.
• Experience building reporting dashboards and data analysis to guide prioritization.

Responsibilities

• Coordinate end-to-end launch of new features across product, engineering, marketing, sales and customer support (Go To Market).
• Steer and surface insights to help prioritize feature roadmaps and drive engineering velocity.
• Own rollout implementations and run of show across key collaborators.
• Build reporting dashboards, agents and quarterly reports to establish rigor in product success.
• Act as a liaison between Product, Engineering, Design and Go To Market to streamline decision making.

Skills

Analytical skills

Strong communication

Cross-team collaboration

Data dashboards

Linux scripting

APIs/NoSQL knowledge

Python/Go/C++/Java

Product operations

Tools

Linux

Scripting (bash)

APIs

NoSQL databases

Nginx

MySQL

Job description

• As a Product Operations Manager, the work you do is crucial to ensuring seamless collaboration between teams and driving efficiency in product development
• You’ll support the product team by streamlining processes, improving communication, and ensuring that new products and features are successful, and also be a liaison between Product and Go to Market Orgs
• Steer and surface key insights to help the product team prioritize feature roadmaps
• Represent customer needs across the entire product development process
• Identify opportunities to improve processes and tooling that drive engineering velocity
• Coordinate end-to-end launch of new features across teams, including product, engineering, marketing, sales and customer support
• Drive Early Access Programs to allow teams to build and ship with confidence
• Own rollout implementations and run of show across key collaborators
• Use feedback loops to help the product team understand feature iterations or fixes
• Build reporting dashboards, agents and quarterly reports to establish rigor in product success
• Work with stakeholders to improve decisions-making around feature development
• Act as a liaison between Product, Engineering Design and Go To Market Orgs to streamline decision making
• Drive clarity and communication on product priorities and statuses to Notion

What You’ll Achieve:

• Be an expert in product features and have a robust understanding of what’s in flight for your product team to help them best engage with customer feedback, and cascade product updates to Go To Market teams
• Own launch operations, early access programs, and internal employee testing programs — gathering and translating feedback into actionable pre-launch insights, and ensure a seamless launch to all customers
• Analyze customer insights and user data to identify patterns and insights. Slice + dice bugs and feature requests to understand problems and opportunities, and enable prioritization
• Support eng and product prioritization within each product area (ex: weekly triage meetings w/eng teams, reporting, etc.) — leveraging bug and feature request data

You are able to collaborate effectively with peers and across teams that are located in multiple officesYou have strong analytical, debugging, and problem-solving skillsYou don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better resultsYou have at least 4+ years of experience working in product operations, technical program management, project management, or a product ownership roleYou possess the ability to make decisions with limited data while prioritizing when to collect more informationYou have strong communication skills and can work with both technical and non-technical audiencesRobust data analysis and dash boarding skillsStrong knowledge of Linux, basic scripting, APIs, NoSQL, Nginx, MySQL and similar open source technologiesKnowledge of and experience using one or more of the following languages - Python, Go, C++ or JavaBackground in product management or engineeringIf you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply