Director of Process Improvement — Cross-Functional Leader

ADP, Inc.; Los Angeles (CA); On-site; USD 170,000 - 250,000; Full time

Job summary

PureTek Corporation in Panorama City, CA is seeking a Director of Process Improvement to lead cross-department efforts that enhance quality, efficiency, cost, and customer experience. You will identify opportunities, plan improvements, and drive practical solutions with measurable results.

This hands-on leadership role partners with leaders at all levels to strengthen accountability and support PureTek’s growth, turning improvement opportunities into lasting change on site.

Qualifications

• Bachelor’s degree in business, operations, engineering, or a related field.
• 10-15 years of experience in process improvement, operations, continuous improvement, or a similar role.
• Someone bilingual in Spanish and English is preferred.
• Strong computer skills, proficient in Excel, and experience with Power BI is a plus.
• Experience leading cross-functional projects and influencing teams without direct authority.
• Ability to turn complex problems into clear, practical solutions.
• Strong communication, organization, and project management skills.
• Experience with Lean, Six Sigma, or other continuous improvement methods is a plus.

Responsibilities

• Identify process gaps and opportunities to improve quality, efficiency, cost, and customer experience.
• Lead improvement projects from planning through implementation and follow-up.
• Work with leaders and employees across the organization to understand challenges and develop practical solutions.
• Use data and performance metrics to identify problems and measure results.
• Standardize successful processes and help teams adopt new ways of working.
• Build a culture of continuous improvement, accountability, and problem-solving.
• Develop and maintain process documentation, workflows, and performance measures.
• Present recommendations and progress to senior leadership.

Skills

Cross-functional leadership

Project management

Communication

Problem solving

Data analysis

Education

Bachelor’s degree in business, operations, engineering, or a related field

Tools

Power BI

Excel

Job description

PureTek Corporation in Panorama City, CA is seeking a Director of Process Improvement to lead cross-department efforts that enhance quality, efficiency, cost, and customer experience. You will identify opportunities, plan improvements, and drive practical solutions with measurable results.

This hands-on leadership role partners with leaders at all levels to strengthen accountability and support PureTek’s growth, turning improvement opportunities into lasting change on site.