Director of Process Excellence & Innovation

Bridge Investment Group, LLC; Sandy (UT); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health insurance

401(k) Plan with match up to 6%

Paid time off

Parental leave

Tuition reimbursement

Job summary

Bridge Investment Group, LLC is seeking a Director, Process Enablement & Innovation within the Technology & Innovation group to lead enterprise‑wide process design and continuous improvement across property operations, corporate functions, and technology‑enabled workflows.

This role owns the end-to-end lifecycle of business processes from discovery through rollout and optimization, and you will mentor teams of business analysts to deliver measurable impact.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Organizational Development, or related field.
• 8+ years of progressive experience in business process improvement, operations, and/or change management, including at least 3 years in a leadership role.
• Demonstrated experience designing and implementing SOPs and process documentation at scale.
• Proven track record leading change management for technology or operational transformations.
• Strong facilitation, communication, and stakeholder management skills, with the ability to influence without direct authority.
• Experience working cross-functionally with both corporate and field/operational teams.

Responsibilities

• Lead enterprise-wide efforts to identify, analyze, and redesign business processes across property operations, corporate functions, and technology-enabled workflows.
• Identify opportunities for process standardization, consolidation, and automation to drive efficiency and reduce redundancy.
• Partner with operations, accounting, marketing, and technology teams to map current-state processes, identify inefficiencies, and design future-state workflows that improve performance consistency, speed, and quality.
• Apply process improvement methodologies (e.g., Lean, Six Sigma, business process re‑engineering) to reduce manual effort, eliminate redundancy, and improve the resident and employee experience.
• Establish and track KPIs/metrics to measure process performance and the impact of improvement initiatives.
• Build a continuous improvement culture, including mechanisms for field teams to surface process pain points and improvement ideas.
• Own the governance model for SOP creation, review, approval, and version control across the organization.
• Ensure SOPs remain accurate, accessible, and aligned with current systems, policies, and regulatory requirements.
• Partner with SMEs across departments to document new and existing processes in a clear, consistent, and user‑friendly format.
• Establish regular cadence for SOP audits and updates, particularly following system changes, technology rollouts, or policy updates.
• Maintain a centralized SOP repository/knowledge base and drive adoption of it as the single source of truth.
• Develop and execute change management strategies for technology implementations, process redesigns, and organizational initiatives.
• Assess change impacts, identify affected stakeholders, and build tailored communication, training, and adoption plans.
• Partner with Talent Management to design and deliver enablement materials (job aids, training sessions, FAQs) that support successful rollouts.
• Define and track adoption metrics, gather stakeholder feedback, and adjust change plans to address resistance or gaps in understanding.
• Act as a trusted advisor to project sponsors and site‑level leadership, helping teams navigate the human side of change.
• Serve as a key liaison between Technology & Innovation and operational business units to ensure technology solutions are grounded in real‑world workflows.
• Present process performance, SOP compliance, and change management progress to senior leadership on a regular basis.
• Build, mentor, and potentially lead a team of business analysts.

Skills

Process design

Change management

Stakeholder mgmt

SOP documentation

Cross-functional leadership

Lean Six Sigma

Education

Bachelor's degree in Business Administration/Operations/Organizational Development

Tools

Asana

Monday.com

MS Project

Job description

Bridge Investment Group, LLC is seeking a Director, Process Enablement & Innovation within the Technology & Innovation group to lead enterprise‑wide process design and continuous improvement across property operations, corporate functions, and technology‑enabled workflows.

This role owns the end-to-end lifecycle of business processes from discovery through rollout and optimization, and you will mentor teams of business analysts to deliver measurable impact.