Director of Performance & Process Optimization

TalentAlly; Uniondale (NY); On-site; USD 183,000 - 223,000; Full time

Benefits offered by this job

Hybrid work options

Excellent health insurance

Dental and vision insurance covered

Paid holidays

Generous paid time off

Professional development

Educational assistance

Retirement plan with company contrib.

Disability coverage

Flexible spending account with company

Life Insurance

529 College Savings Program

Wellness reimbursement

Job summary

Long Island Power Authority (LIPA) is seeking a Director, Performance Assessment and Process Optimization to provide strategic leadership for enterprise performance-management, continuous-improvement, and process-optimization programs.

You will design and govern KPI frameworks, lead cross-functional initiatives with LIPA, PSEG Long Island, and DPS, and deliver executive dashboards and actionable insights for senior management.

Qualifications

• Bachelor’s degree in business, engineering, public administration, analytics, or a related field.
• Ten years of progressively responsible experience in the utility industry, enterprise performance management, operations, process improvement, analytics, or a related field, including experience leading complex cross-functional initiatives.
• Demonstrated ability to translate organizational strategy, Board policy, and contractual requirements into measurable performance objectives, governance processes, and actionable improvement plans.
• Deep knowledge of enterprise performance management, KPI and scorecard design, benchmarking, process optimization, root-cause analysis, and continuous-improvement methodologies.
• Advanced analytical and data-literacy skills, including the ability to synthesize large or complex data sets, identify trends and drivers, evaluate performance, and communicate decision-useful insights.
• Strong business acumen and broad understanding of operations, customer service, regulatory requirements, performance obligations, and the economic and operational drivers that influence utility performance.
• Advanced critical thinking and problem-solving ability, including the capacity to frame ambiguous issues, evaluate alternatives and consequences, challenge assumptions, and recommend practical solutions to complex or unusual business problems.
• Strong executive-level interpersonal, communication and presentation skills, with the ability to translate complex technical, operational, financial, and contractual matters into clear recommendations for senior leaders and other stakeholders.
• Demonstrated ability to influence without direct authority, build alignment across functions, negotiate effectively, and develop productive working relationships with internal and external stakeholders.
• Ability to lead cross-functional teams and improvement initiatives, establish priorities, allocate resources, manage competing demands, and drive work to measurable outcomes.
• Ability to exercise sound judgment and discretion in handling confidential, sensitive, legal, regulatory, and performance-related information.
• High ethical standards, intellectual curiosity, strategic orientation, and a continuous-improvement mindset.

Responsibilities

• Lead the strategic design, governance, and continuous evolution of LIPA’s performance measurement framework.
• Direct the development, negotiation, implementation, and ongoing assessment of new and amended performance metrics with partners and DPS.
• Establish and lead a structured process-optimization program identifying pain points and future-state solutions.
• Use benchmarking, trend analysis, root-cause analysis, and other methodologies to identify risks and opportunities.
• Serve as internal thought leader on performance management, measure design, and accountability; translate best practices into practical recommendations.
• Lead cross-functional performance reviews with business units and the Service Provider; drive forward-looking actions.
• Develop executive dashboards, scorecards, and analyses for senior management and Board materials.
• Partner with legal, procurement, audit and finance on performance-related matters and Board materials.
• Lead data analytics, automation, visualization, and technology-enabled tools to strengthen oversight and decision-making.
• Provide strategic leadership for special projects and enterprise initiatives with organizational importance.
• Perform other duties as required.

Skills

Enterprise performance management

KPI design

Scorecard design

Process optimization

Root-cause analysis

Data analytics

Stakeholder management

Cross-functional leadership

Strategic thinking

Communication skills

Project management

Analytical thinking

Education

Bachelor’s degree in business, engineering, public administration, analytics, or related field

Master’s degree in business, engineering, public administration, analytics, or related discipline

Job description

Long Island Power Authority (LIPA) is seeking a Director, Performance Assessment and Process Optimization to provide strategic leadership for enterprise performance-management, continuous-improvement, and process-optimization programs.

You will design and govern KPI frameworks, lead cross-functional initiatives with LIPA, PSEG Long Island, and DPS, and deliver executive dashboards and actionable insights for senior management.