Director of People Support (Human Resources)

Plazahotelelpaso; North Falmouth (MA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Company Match

Life Insurance

Telus Health access

Travel Discounts

Commuter Benefits

Education/Professional Development

Technology Reimbursements

Referral Bonus

Quarterly Incentives

Job summary

Sea Crest Beach Resort in Massachusetts is seeking a Director of People Support to lead the human resources function for a large seasonal coastal property. You will drive recruitment strategies, employee relations, and total rewards administration across all resort departments.

You will partner with HHM’s centralized HR teams to align benefits, compensation, and compliance while guiding professional development and a strong culture for year-round and seasonal staff.

Qualifications

• Bachelor’s Degree in Human Resources or related field preferred.
• 5-7+ years HR experience, preferably in hospitality.
• HR certification and/or involvement in local hotel HR community preferred.

Responsibilities

• Oversee employee experience and culture through engagement and leadership coaching.
• Strategic leadership of HR functions including talent acquisition, training, scheduling, performance management, and engagement.
• Lead recruitment strategy and manage complex seasonal hiring and J1 visa programs.
• Ensure HR policies comply with local/state/federal regs and visa compliance.
• Design development programs to elevate service and operational performance.
• Collaborate with centralized HR teams to administer benefits, compensation, and compliance.

Skills

Employee Experience & Culture

Strategic Leadership

Talent Acquisition & Development

Compliance & Integrity

Training & Performance Excellence

Collaboration & Execution

Education

Bachelor’s Degree in Human Resources

HR Certification

Job description

Opportunity: Property Director of Human Resources

Sea Crest Beach Resort is hiring a Director of People Support to lead the human resources function. This role manages the workforce complexities of a large resort in a seasonal coastal market. You will execute recruitment strategies and facilitate employee relations for our hospitality team. The position requires a leader to oversee talent acquisition and compliance while supporting organizational retention goals. You will direct the property culture through total rewards administration and professional development initiatives across all operational departments.

Regional Director of People Support – Corporate People Support Director

Your Focus

• Employee Experience & Culture – Foster a positive, service-driven culture through impactful employee relations programs, engagement initiatives, and leadership coaching, ensuring an inclusive and inspiring workplace for both our year-round and seasonal resort staff.
• Strategic Leadership – Oversee all facets of human resources, including talent acquisition, training, scheduling, performance management, and associate engagement, ensuring alignment with brand standards while upholding HHM core values.
• Talent Acquisition & Development – Lead a proactive recruitment strategy, guiding hiring managers in selecting the most qualified candidates. Mastermind our complex seasonal hiring initiatives and expertly manage our J1 visa student program to ensure proper staffing levels during peak beach season.
• Compliance & Integrity – Ensure HR policies and procedures comply with local, state, and federal regulations, specifically navigating the compliance nuances of international work visas. Conduct and oversee internal investigations related to workplace concerns with discretion and professionalism.
• Training & Performance Excellence – Design and implement development programs that elevate service excellence and operational performance across all resort departments.
• Collaboration & Execution – Partner with HHM’s centralized Human Resources teams to administer benefits, compensation, and compliance programs effectively. Provide guidance on payroll administration and associate support functions as needed.

Your Background and Skills

• Bachelor’s Degree in Human Resources or a related field preferred.
• 5-7+ years previous Human Resources experience, preferably in a hospitality setting.
• Human Resource certification and/or involvement in local hotel HR community preferred.

HHM Hotels Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements
• Referral Bonus Program
• Quarterly Incentives

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 15 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels