Director of People Support (Human Resources)

HHM Hospitality; Silver Beach (MA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Life Insurance

Travel Discounts

Commuter benefits

Wellness Program

Professional Development

Job summary

Sea Crest Beach Resort, part of HHM Hotels, seeks a Director of People Support to lead the human resources function for a large seasonal resort in a coastal market. You will oversee talent acquisition, employee relations, compliance, and total rewards programs across all operational departments, guiding staffing for peak season and supporting retention goals.

Ideal candidates have 5–7+ years HR experience in hospitality, a Bachelor’s in HR or related field, and HR certification or involvement in

Qualifications

• Bachelor’s Degree in Human Resources or a related field preferred.
• 5-7+ years previous Human Resources experience, preferably in a hospitality setting.
• Human Resource certification and/or involvement in local hotel HR community preferred.

Responsibilities

• Oversee talent acquisition across all resort departments, including peak-season staffing.
• Lead employee relations, engagement initiatives, and leadership coaching.
• Ensure HR policies comply with local, state, and federal regulations and manage visa programs.
• Design and implement training and development programs to elevate service quality and performance.
• Collaborate with HHM HR teams to administer benefits, compensation, and compliance.

Skills

Leadership

Employee relations

Talent acquisition

Compliance

Training & development

Education

Bachelor’s Degree in HR or related field

Job description

Overview

Opportunity: Property Director of Human Resources

Sea Crest Beach Resort is hiring a Director of People Support to lead the human resources function. This role manages the workforce complexities of a large resort in a seasonal coastal market. You will execute recruitment strategies and facilitate employee relations for our hospitality team. The position requires a leader to oversee talent acquisition and compliance while supporting organizational retention goals. You will direct the property culture through total rewards administration and professional development initiatives across all operational departments.

Your Growth Path

Regional Director of People Support – Corporate People Support Director

Your Focus

• Employee Experience & Culture – Foster a positive, service-driven culture through impactful employee relations programs, engagement initiatives, and leadership coaching, ensuring an inclusive and inspiring workplace for both our year-round and seasonal resort staff.
• Strategic Leadership – Oversee all facets of human resources, including talent acquisition, training, scheduling, performance management, and associate engagement, ensuring alignment with brand standards while upholding HHM core values.
• Talent Acquisition & Development – Lead a proactive recruitment strategy, guiding hiring managers in selecting the most qualified candidates. Mastermind our complex seasonal hiring initiatives and expertly manage our J1 visa student program to ensure proper staffing levels during peak beach season.
• Compliance & Integrity – Ensure HR policies and procedures comply with local, state, and federal regulations, specifically navigating the compliance nuances of international work visas. Conduct and oversee internal investigations related to workplace concerns with discretion and professionalism.
• Training & Performance Excellence – Design and implement development programs that elevate service excellence and operational performance across all resort departments.
• Collaboration & Execution – Partner with HHM’s centralized Human Resources teams to administer benefits, compensation, and compliance programs effectively. Provide guidance on payroll administration and associate support functions as needed.

Your Background and Skills

• Bachelor’s Degree in Human Resources or a related field preferred.
• 5-7+ years previous Human Resources experience, preferably in a hospitality setting.
• Human Resource certification and/or involvement in local hotel HR community preferred.

HHM Hotels Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements
• Referral Bonus Program
• Quarterly Incentives

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 15 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.