Director of Patient Support & AI-Driven Experience

SDG MGMT Company; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

Schweiger is seeking a strategic leader to run the Patient Support Center for one of the country’s largest dermatology groups. You’ll own patient communication across voice, chat, and text, shape culture, and drive efficiency for a 150-person operation with multiple partners and live AI voice agents.

Impact the patient journey, coach managers, and align technology with service goals. You’ll balance quality, speed, and cost in a fast-paced environment that already uses automation at scale.

Qualifications

• Bachelor’s degree required.
• 5+ years of management experience in a contact center.
• 8+ years in contact center experience with leadership responsibility.
• Experience leading large teams via multiple managers and outsourced partners.
• Experience across voice and digital channels (chat, text, or messaging).

Responsibilities

• Build the culture and develop managers who coach, recognize performance, and grow teams.
• Own the patient experience across voice, chat, and text with consistent service.
• Lead AI-heavy operations, partnering with tech, analytics, and operations.
• Run a disciplined operation with staffing, forecasting, scheduling, and budget.
• Hold partners accountable and drive improvements across BPO relationships.
• Improve the full patient journey through coaching and root-cause fixes.

Skills

Management experience

Contact center leadership

Multichannel leadership

Team culture building

Outsourcing partnerships

Hands-on tech deployment

Education

Bachelor's Degree

Tools

Contact center technology

Job description

Schweiger is seeking a strategic leader to run the Patient Support Center for one of the country’s largest dermatology groups. You’ll own patient communication across voice, chat, and text, shape culture, and drive efficiency for a 150-person operation with multiple partners and live AI voice agents.

Impact the patient journey, coach managers, and align technology with service goals. You’ll balance quality, speed, and cost in a fast-paced environment that already uses automation at scale.