Remote Director, AI-Driven Patient Support Center

SDG MGMT Company LLC; United States; Remote; USD 122,000 - 142,000; Full time

Benefits offered by this job

Medical (Virtual Care included)

HSA/FSA

Dental

Vision on 1st of the month after hire

401K after 30 days of employment

Short Term Disability (Certain regions

Job summary

Schweiger Dermatology Group seeks a strategic leader to run the Patient Support Center, a 150-person operation with two BPO partners and live AI-driven workflows. You will shape patient communications across voice, chat, and text, define the culture, and drive performance in a fast-paced, evolving environment.

This remote role emphasizes blending people leadership with technology, ensuring high-quality patient experiences, scalable processes, and measurable improvements in service levels,

Qualifications

• Bachelor’s Degree required.
• 5+ years of management experience required, 8+ years contact center experience required.
• Contact center leadership at comparable scale and complexity — a large team led through multiple managers, plus outsourced partners.
• Experience across both voice and digital channels (chat, text, or messaging).
• A track record of building strong team cultures and developing managers who can lead on their own.
• Hands-on involvement deploying and managing contact center technology, especially AI and automation.
• You don't need to be technical; you do need to be comfortable and curious.
• Real command of workforce planning, quality assurance, coaching, performance management, and budgeting.
• Changes you personally lead from idea through adoption to measurable, sustained results.
• Healthcare or patient access experience is a plus, not a requirement. We'll teach you dermatology.
• Working knowledge of HIPAA & OSHA compliance.

Responsibilities

• Build the culture. Create an environment where people feel supported, take pride in their work, and know what good looks like.

Skills

Leadership

Contact center management

Multichannel support

Workforce planning

Quality assurance

Budgeting

AI/Automation in contact centers

Education

Bachelor’s Degree

Tools

AI & automation platforms

Job description

Schweiger Dermatology Group seeks a strategic leader to run the Patient Support Center, a 150-person operation with two BPO partners and live AI-driven workflows. You will shape patient communications across voice, chat, and text, define the culture, and drive performance in a fast-paced, evolving environment.

This remote role emphasizes blending people leadership with technology, ensuring high-quality patient experiences, scalable processes, and measurable improvements in service levels,