Director of Patient Experience & Service Excellence

CHRISTUS Health; Longview (TX); Vor Ort; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

CHRISTUS Health is seeking a Director of Patient Experience to lead strategy and initiatives that improve care delivery and patient satisfaction across the hospital.

You will analyze data from surveys and complaints, collaborate with medical, nursing, and operations leaders, and drive behavior change and process improvements. The role requires CPXP within two years and at least five years in related roles.

Qualifikationen

• Bachelor's degree required.
• Master's degree preferred.
• CPXP certification required within two years of hire.

Aufgaben

• Plan and coordinate the hospital program strategy to achieve excellent patient experience.
• Analyze patient surveys, complaints, and grievances to drive improvements.
• Lead multi-disciplinary teams to implement initiatives and monitor progress.
• Ensure regulatory compliance for complaints documentation and response.

Kenntnisse

Leadership

Customer Experience

Communication

Process Improvement

Healthcare Experience

Ausbildung

Bachelor's degree

Master's degree preferred

Jobbeschreibung

CHRISTUS Health is seeking a Director of Patient Experience to lead strategy and initiatives that improve care delivery and patient satisfaction across the hospital.

You will analyze data from surveys and complaints, collaborate with medical, nursing, and operations leaders, and drive behavior change and process improvements. The role requires CPXP within two years and at least five years in related roles.