Director of Patient Access & Operations

Oceans Healthcare; Plano (TX); On-site; USD 120,000 - 210,000; Full time

Job summary

Oceans Healthcare in Plano, TX seeks a Corporate Director of Patient Access to lead and optimize system-wide intake operations, aligning access with organizational goals.

You will supervise intake departments across hospitals and affiliated facilities, ensuring compliant, efficient processes and strong collaboration with clinical, nursing, and business office leaders to improve patient experiences and financial workflows.

Qualifications

• Supervises intake departments across hospitals and affiliated facilities to ensure consistent practices.
• Ensures regulatory compliance and CMS requirements across patient access functions.
• Leads staffing, recruitment, retention, and compensation for patient access teams.
• Collaborates with clinical services, nursing, compliance and business office to integrate intake with operations.
• Oversees data collection and quality improvement to evaluate access performance.

Responsibilities

• Active member of the Corporate Operations team, aligning patient access with organizational strategy and objectives.
• Supervises intake departments to ensure consistent operations across hospitals, EDs, and affiliates.
• Supports onboarding of new intake leaders for consistent practices.
• Coaches and orients intake leaders to ensure accountability and regulatory compliance.
• Partners with leadership to streamline patient access processes and standardize practices across facilities.
• Ensures compliance with hospital policies, state and federal regulations, CMS requirements.
• Directs staffing, recruitment, retention, and compensation for patient access departments.
• Collaborates with clinical, nursing, and business office leadership to integrate intake with hospital operations.
• Oversees data collection, analysis and quality improvement activities for access performance.
• Oversees admissions, pre-certification, and benefit verification processes.
• Builds relationships across the system and contracted facilities to resolve access issues.
• Demonstrates leadership fostering collaboration, accountability, and patient-centered culture.
• Performs other duties and projects as assigned.

Job description

Oceans Healthcare in Plano, TX seeks a Corporate Director of Patient Access to lead and optimize system-wide intake operations, aligning access with organizational goals.

You will supervise intake departments across hospitals and affiliated facilities, ensuring compliant, efficient processes and strong collaboration with clinical, nursing, and business office leaders to improve patient experiences and financial workflows.