Director of PADS PM

Hesed House; Aurora (IL); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement match

Paid time off

Counseling services

Wellness reimbursement

Cell phone reimbursement

Job summary

Hesed House in Aurora, IL seeks a Director of PADS PM to lead the evening and overnight shelter programs from 3 PM to 7 AM, seven days a week. You will ensure safe, dignified operations for the 200+ nightly guests.

You’ll hire, train, and lead staff across two shifts, work with the AM Shelter Director, manage the program budget, and prepare reports for the Hesed Board and funders. A hands-on leader with trauma-informed care experience is essential.

Qualifications

• 5+ years of supervisory or leadership experience.
• 3–5 years in homeless services, shelter ops, human services, or related field.
• Experience supporting people facing mental health challenges, substance use, trauma, and crisis.
• Strong communication, documentation, and organizational skills.
• Professionalism, discretion, and strong commitment to confidentiality with guests.
• Budget management and reporting experience.
• Bachelor's degree in relevant field; experience considered.
• Ability to pass DCFS and criminal background checks, CPR cert within 60 days, TB testing annually.
• Ability to climb stairs regularly and lift up to 50 lbs.
• MSW or related master's degree preferred; Spanish/English bilingual a plus.

Responsibilities

• Lead evening and overnight programs 3 PM–7 AM, seven days a week.
• Hire, train, and lead staff across two shifts.
• Develop staff in de-escalation and trauma-informed care.
• Take the lead on complex guest situations and ensure safety and order.
• Coordinate with AM Shelter Director for 24/7 operations.
• Build relationships with community partners serving the same population.
• Strengthen volunteer engagement with Development and Volunteer teams.
• Develop and manage the PADS Shelter budget and track expenses and grants.
• Prepare program reports for the Hesed Board and grant funders.
• Manage staff conflicts and uphold accountability.

Skills

Leadership

Staff supervision

Budget management

Communication

Documentation

Crisis intervention

Confidentiality

Bilingual Spanish/English

CPR certification

Education

Bachelor's degree in human services / related field

MSW or related master's degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Director of PADS PM

Full Time Aurora, IL, US

Salary Range: $68,000.00 To $75,000.00 Annually

Director of PADS PM (Evening & Overnight Shelter Director)

Full-Time

Program: PADS

Pay: $68,000 to $75,000

Hesed House is a faith-based organization and a national model for ending homelessness. Open 24/7, 365 days a year, we serve more than 1,000 people annually through shelter, supportive housing, case management, and connections to healthcare, legal aid, job coaching, and rehousing services.

Our mission: "To feed the hungry, clothe the naked, shelter the homeless, and give people the chance to have hope again."

The Role

Our adult emergency shelter serves more than 200 people every night. As Director of PADS PM, you'll lead the evening and overnight programs, from 3 PM to 7 AM, seven days a week, making sure the shelter runs safely and smoothly and reflects the dignity and care at the heart of Hesed House.

Reporting to the Division Director of Programs, you'll hire, train, and lead staff across two shifts, the evening program (3 PM to 11 PM) and the overnight program (11 PM to 7 AM), spending much of your time on the floor alongside staff and guests.

What you'll do:

• Build and model a strong culture rooted in Hesed House's core values across the evening and overnight programs
• Hire, schedule, and supervise PM and overnight shelter staff and interns, and step in to cover when needed
• Train and develop staff in best practices, de-escalation, and trauma-informed care
• Take the lead on complex guest situations and keep evening and overnight operations safe and orderly
• Partner closely with the AM Shelter Director to keep the 24/7 program coordinated
• Build relationships with community partners serving the same population
• Work with Development and the Director of Volunteers to strengthen volunteer engagement
• Develop and manage the PADS Shelter budget with Finance and the AM Associate Director, tracking program expenses and grants
• Prepare program reports for the Hesed Board and grant funders
• Manage staff conflicts and performance issues, maintaining clear expectations and accountability

You'll Thrive Here If You...

• Are a hands-on leader who's most effective on the floor, not behind a desk
• Stay calm, steady, and decisive in fast-paced, sometimes chaotic situations
• Hold your team accountable while helping them grow
• Are compassionate but firm, with a deep commitment to serving people experiencing homelessness

This may not be the right fit if you prefer a primarily administrative role, a traditional daytime schedule, or a predictable, quiet environment.

What You Bring

• 5+ years of supervisory or leadership experience
• 3–5 years of experience in homeless services, shelter operations, human services, or a related field
• Experience supporting people facing mental health challenges, substance use, trauma, and crisis
• Strong communication, documentation, and organizational skills
• Professionalism, discretion, and a strong commitment to confidentiality and healthy boundaries with guests
• Budget management and reporting experience
• Bachelor's degree in human services, social work, psychology, nonprofit leadership, or a related field preferred; relevant experience considered
• Ability to pass DCFS and criminal background checks, obtain CPR certification within 60 days of hire, and complete annual TB testing
• Ability to climb stairs regularly and lift up to 50 lbs
• MSW or related master's degree preferred, Spanish/English bilingual skills a plus

Schedule

Generally, Monday–Friday, 2 PM to 10 PM, overlapping with the AM team for coordination and weekly program meetings. Some flexibility is needed for weekend and overnight coverage, as well as holidays.

• Medical, dental, vision, and life insurance, starting your first full month
• Retirement plan with employer match
• Generous PTO, including vacation, personal days, and holidays
• Counseling and therapy services
• Wellness reimbursement and cell phone reimbursement

Lead the team that gives 200+ people a safe place to rest and a chance at hope every night.