Director of Operations Training & Excellence (Remote)

CyrusOne, Inc.; Dallas (TX); Remote; USD 150,000 - 220,000; Full time

Job summary

CyrusOne seeks a Director of Operations Training to lead the strategy, governance, and execution of mandatory technical training across data facilities. You will own qualification programs, LMS governance, and ongoing improvement efforts, guiding a team of training professionals.

You will drive performance metrics, compliance, audits, drills, and fleet-wide standards to support safe, reliable operations across the AMER fleet.

Qualifications

• 8+ years of progressive experience in technical training, critical operations, operational excellence, or related functions.
• 5+ years leading technical teams, including experience developing talent and driving performance.
• 5+ years experience with HVAC and critical electrical systems and the application of BMS / EPMS to these systems.
• Bachelor’s degree in Business, Engineering, or relevant field experience.

Responsibilities

• Set the technical training strategy and direct the development, implementation, and ongoing effectiveness of training programs across Operations.
• Own governance of the technician qualification program, including standards, content, implementation, and ongoing effectiveness.
• Establish LMS governance and ensure the system supports Operations training, qualification, compliance, and reporting requirements.
• Establish performance measures and reporting across USA sites, identify systemic gaps, and drive corrective actions with Operations leadership.
• Lead the fleet-wide emergency preparedness drill program and establish standards for execution, evaluation, and continuous improvement.
• Translate incident findings and lessons learned into fleet-wide training, standards, and operational improvements.
• Own the operational site audit program, establish evaluation standards, identify trends and risks, and drive adoption of best practices across the fleet.
• Establish governance and accountability to ensure Operations training remains compliant with applicable regulatory, legal, and company requirements.

Skills

Technical training

Leadership

HVAC systems

LMS governance

Project management

Stakeholder influence

Regulatory compliance

Education

Bachelor’s degree in Business, Engineering, or relevant field

Tools

LMS

BMS/EPMS

Job description

CyrusOne seeks a Director of Operations Training to lead the strategy, governance, and execution of mandatory technical training across data facilities. You will own qualification programs, LMS governance, and ongoing improvement efforts, guiding a team of training professionals.

You will drive performance metrics, compliance, audits, drills, and fleet-wide standards to support safe, reliable operations across the AMER fleet.