Director, Operations Training

CyrusOne, Inc.; Dallas (TX); Remote; USD 150,000 - 220,000; Full time

Job summary

CyrusOne seeks a Director of Operations Training to lead the strategy, governance, and execution of mandatory technical training across data facilities. You will own qualification programs, LMS governance, and ongoing improvement efforts, guiding a team of training professionals.

You will drive performance metrics, compliance, audits, drills, and fleet-wide standards to support safe, reliable operations across the AMER fleet.

Qualifications

• 8+ years of progressive experience in technical training, critical operations, operational excellence, or related functions.
• 5+ years leading technical teams, including experience developing talent and driving performance.
• 5+ years experience with HVAC and critical electrical systems and the application of BMS / EPMS to these systems.
• Bachelor’s degree in Business, Engineering, or relevant field experience.

Responsibilities

• Set the technical training strategy and direct the development, implementation, and ongoing effectiveness of training programs across Operations.
• Own governance of the technician qualification program, including standards, content, implementation, and ongoing effectiveness.
• Establish LMS governance and ensure the system supports Operations training, qualification, compliance, and reporting requirements.
• Establish performance measures and reporting across USA sites, identify systemic gaps, and drive corrective actions with Operations leadership.
• Lead the fleet-wide emergency preparedness drill program and establish standards for execution, evaluation, and continuous improvement.
• Translate incident findings and lessons learned into fleet-wide training, standards, and operational improvements.
• Own the operational site audit program, establish evaluation standards, identify trends and risks, and drive adoption of best practices across the fleet.
• Establish governance and accountability to ensure Operations training remains compliant with applicable regulatory, legal, and company requirements.

Skills

Technical training

Leadership

HVAC systems

LMS governance

Project management

Stakeholder influence

Regulatory compliance

Education

Bachelor’s degree in Business, Engineering, or relevant field

Tools

LMS

BMS/EPMS

Job description

Dallas, TX

Remote - Texas

Chicago, IL

Austin, TX

Phoenix, AZ

Remote - Virginia

Columbus, OH

San Antonio, TX

Sterling, VA

Full time

R0008094

The Director of Operations Training will lead the strategy, governance, and execution of technical training and continuous improvement practices across CyrusOne data facilities. The role will own the development, implementation, governance, and effectiveness of mandatory technical training requirements for the Facility Operations team, including technician qualification cards, qualified electrical worker training, LOTO, CPR and other technical training, as needed.

The Director of Operations Training will also lead a portfolio of operational excellence and continuous improvement programs across the AMER fleet, including drills on emergency operating procedures, operational site audits and incident lessons learned. This position will lead and develop a team of technical training professionals and establish priorities, standards, and accountability for the function.

What You Will Do:

• Set the technical training strategy and direct the development, implementation, and ongoing effectiveness of training programs across Operations

• Own governance of the technician qualification program, including standards, content, implementation, and ongoing effectiveness

• Establish LMS governance and ensure the system supports Operations training, qualification, compliance, and reporting requirements

• Establish performance measures and reporting across USA sites, identify systemic gaps, and drive corrective actions with Operations leadership

• Lead the fleet-wide emergency preparedness drill program and establish standards for execution, evaluation, and continuous improvement

• Translate incident findings and lessons learned into fleet-wide training, standards, and operational improvements

• Own the operational site audit program, establish evaluation standards, identify trends and risks, and drive adoption of best practices across the fleet

• Establish governance and accountability to ensure Operations training remains compliant with applicable regulatory, legal, and company requirements

What We Are Looking For:

• 8+ years of progressive experience in technical training, critical operations, operational excellence, or related functions, including significant responsibility for developing and leading technical programs

• 5+ years leading technical teams, including experience developing talent, setting functional priorities, and driving performance

• 5+ years experience working directly with HVAC and critical electrical systems and the application of BMS / EPMS to these systems

• Bachelor’s degree in Business, Engineering, or relevant field experience

• Experience with power distribution systems in a data center environment or similar critical systems environment

• Demonstrated experience leading large-scale continuous improvement and operational excellence programs in industrial, data center, or other critical operations environments

• Demonstrated ability to influence senior Operations leaders and cross-functional stakeholders across a geographically dispersed organization

• Proven track record of building high performing teams and establishing scalable programs, standards, and governance

• Advanced organization / project planning, time management, and change management skills across multiple functional groups and departments, with demonstrated ability to lead multiple complex, cross-functional initiatives and establish priorities across a geographically dispersed organization

• Capable of reading and/or generating technical documents, schematics, and drawings

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here .

CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.

CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC_KnowYourRights.pdf)

CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.

As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)