Director of Operations Teaching and Learning

Northeast Iowa Community College; Peosta (IA); On-site; USD 52,000 - 64,000; Full time

Job summary

Northeast Iowa Community College invites applications for the Director of Operations Teaching and Learning. This role oversees and improves core academic operations for the Teaching & Learning division, coordinating calendars, workflow, and program reviews to ensure smooth academic delivery.

The position requires a Bachelor's degree, 5+ years of academic operations leadership, and proficiency with Ellucian Colleague, Informer, Ad Astra, and Microsoft Office; a valid driver's license is required.

Qualifications

• Bachelor’s degree required; minimum 5 years in academic operations.
• Advanced proficiency in data systems and reporting tools (Colleague, Informer, Ad Astra).
• High-level proficiency in Microsoft Office and Google Workspace.

Responsibilities

• Oversee division-wide academic operations, including calendars, guidelines, quality checks, and escalation paths.
• Coordinate information flows with Registrar, Marketing, Deans, and Academic Assistants to update program guides, cost sheets, and reference materials.
• Coordinate faculty workload and pay workflow schedules, documentation, exceptions, and handoffs across Academic Assistants, Deans, HR, and Payroll.
• Oversee verification of faculty qualification records in Colleague with Deans and HR.
• Recommend scheduling standards, master timetable quality, audits, and escalation of scheduling errors.
• Establish Academic Assistant workflow standards, onboarding guides, and cross-training; lead bi-annual reviews and training.

Skills

Data systems proficiency

Microsoft Office

Google Workspace

Education

Bachelor's degree

Tools

Ellucian Colleague

Informer

Ad Astra

Job description

Director of Operations Teaching and Learning

Position Title Director of Operations Teaching and Learning

Posting Number

Posting Number S00588

Full-Time/Part-Time

Full-Time/Part-Time Full Time

Work Schedule

Salary $58,160.00 Pay Grade 10

Campus/Center

Campus/Center Peosta

Location

Position Summary Information

Job Goal

Oversees and improves core academic operations for the Teaching & Learning division. Manages administrative standards, faculty workload and pay workflows, class scheduling systems, and program review support. Supervises division Academic Assistants and resolves operational issues.

Duties and Responsibilities

• Manages, standardizes, and continuously improves division-wide academic operations, including annual calendars, procedural guidelines, quality checks, and escalation paths.
• Coordinates post-approval academic information flows with the Registrar, Marketing, Deans, and Academic Assistants to update program guides, cost sheets, and reference materials.
• Coordinates faculty workload and pay workflow schedules, documentation, exceptions, and handoffs across Academic Assistants, Deans, HR, and Payroll.
• Oversees operational verification for faculty qualification records in Colleague alongside Deans and HR.
• Recommends academic scheduling standards, master timetable quality, district-wide audits, and scheduling exception escalations.
• Establishes Academic Assistant workflow standards, onboarding guides, and cross-training to ensure operational continuity, while leading bi-annual review meetings and training sessions to maintain administrative consistency.

Qualifications

Required Education & Experience: Bachelor’s degree required. Minimum of 5 years of progressively responsible experience in an academic setting with responsibilities relating to academic operations, process administration, or higher education leadership. Technical & Data Systems: Advanced proficiency in data systems and reporting tools(e.g., Ellucian Colleague, Informer, Ad Astra). High-level proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Shared Workspace tools. Process Leadership: Proven track record in developing, documenting, and managing complex academic operating procedures, cross-functional handoffs, and operational quality controls. Certifications & LicensesMust possess a valid driver’s license.

Essential Functions

• Provides direct administrative supervision, leadership, and performance management for division Academic Assistants, establishing clear performance goals, conducting annual performance evaluations, and ensuring alignment with division operating standards.
• Directs the daily allocation, balancing, and prioritization of administrative workloads across Academic Assistants to maintain equitable assignment, seamless coverage during peak operational cycles, and cross-program continuity.
• Manages the recruitment, interviewing, selection, and onboarding process for new Academic Assistants, developing comprehensive training plans and procedural reference guides to ensure rapid integration.
• Reviews and approves time cards and leave requests for supervised staff, coordinating schedules to ensure adequate administrative coverage across all academic departments.
• Conducts regular team meetings and individual check-ins with Academic Assistants to communicate division priorities, address operational bottlenecks, promote professional development, and foster a collaborative support environment.
• Directs operational schedules, templates, training, and data collection for academic program reviews in partnership with Institutional Effectiveness and academic leadership.

Open Date

Open Date 11/11/2026

Close Date

Open Until Filled Yes