Director of Operations - Southern Virginia (Multi-Site)

Concentra, Inc; Norfolk (VA); Presencial; USD 123.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) Retirement Plan with Employer M

Medical, Vision, Prescription, Telehe­

Dental Plans

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Colleague Referral Bonus Program

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Descripción de la vacante

Concentra, Inc is seeking a Director of Operations for Southern Virginia in Norfolk to lead multiple sites, drive service delivery, and manage clinician support while achieving key business metrics. The role emphasizes staffing optimization, patient experience, and collaboration across clinical and therapy teams.

You will be responsible for implementing strategy, maintaining relationships with employers and payers, and guiding operational performance across centers and on-sites.

Formación

• Three or more years of direct management experience.
• Five or more years Operations management experience.
• Healthcare experience preferred.
• Multi-site management.

Responsabilidades

• Ensures execution on core business model across markets and service lines.
• Monitors key metrics to achieve patient consistency and satisfaction.
• Staffing optimization and accountability for workflow and patient experience across sites.
• Assist Center Operations Directors in assessing center processes to improve patient experience.
• Support clinician recruitment, credentialing, and salary analysis.
• Meet NPER/NPS targets and drive market growth.
• Collaborate with clinical and therapy teams to ensure optimal workflows.
• Manage relationships with employers, payers, and communities to grow market presence.
• Resolve customer and center issues within 48-72 hours.
• Mentor operations leaders on business metrics and patient satisfaction.
• Develop talent across the region through recruiting, onboarding, development and retention.

Conocimientos

Decision making

Customer service

HIPAA/PHI compliance

Recruitment

Coaching

Communication

Organizational skills

Problem solving

Educación

Bachelor's Degree

Descripción del empleo

Concentra, Inc is seeking a Director of Operations for Southern Virginia in Norfolk to lead multiple sites, drive service delivery, and manage clinician support while achieving key business metrics. The role emphasizes staffing optimization, patient experience, and collaboration across clinical and therapy teams.

You will be responsible for implementing strategy, maintaining relationships with employers and payers, and guiding operational performance across centers and on-sites.