Director of Operations - SKTD

leapbrands; Denver (CO); On-site; USD 150,000 - 210,000; Full time

Job summary

Leapbrands is seeking a Director of Operations to oversee multiple high-volume eatertainment venues in Colorado. You will lead cross-functional teams, ensuring exceptional guest experiences and profitable growth.

You will partner with General Managers to build high-performing teams, drive sales and costs, and implement promotions, events, and local store marketing. Travel across the region is expected.

Qualifications

• 7+ years of multi-unit leadership experience.
• Experience overseeing high-volume restaurants and entertainment venues.
• Strong financial acumen with restaurant P&Ls.
• Proven success leading multiple General Managers.
• Ability to improve operational performance and guest satisfaction.
• Experience leading large hourly and salaried teams.
• Excellent coaching, communication, and leadership skills.

Responsibilities

• Lead the operational performance of multiple eatertainment venues.
• Coach, develop, and mentor General Managers and venue leadership teams.
• Drive sales, EBITDA, labor productivity, food cost, beverage cost, and operating profit.
• Ensure every location delivers an exceptional guest experience across food and entertainment.
• Hold leaders accountable for operational execution, safety, cleanliness, and service standards.
• Analyze KPIs and identify opportunities to improve performance across the portfolio.
• Develop turnaround strategies for underperforming locations.
• Partner with Marketing to execute promotions, events, loyalty initiatives, and local store marketing.
• Work closely with Culinary, Facilities, HR, Finance, and Training to support operational excellence.
• Recruit, develop, and retain future operational leaders.
• Lead new store openings, acquisitions, remodels, and major operational initiatives.
• Ensure compliance with all health, alcohol, gaming, safety, and company standards.
• Travel regularly throughout your region.

Skills

Multi-unit leadership

P&L management

Coaching & development

Strategic operations

Hospitality/entertainment experience

Job description

About the Role

We're not looking for someone who simply keeps restaurants running.

We're looking for someone who can create experiences.

As our Director of Operations, you'll oversee multiple high-volume eatertainment venues where great food is only part of the equation. Our guests come for the games, attractions, events, and energy just as much as they come for the menu.

This role requires a leader who understands hospitality, entertainment, financial performance, and people development. You'll partner with General Managers to build high-performing teams, deliver unforgettable guest experiences, and drive profitable growth across the region.

If you've successfully led complex, high-volume operations where restaurants and entertainment intersect, we want to talk.

What You'll Do

• Lead the operational performance of multiple eatertainment venues.
• Coach, develop, and mentor General Managers and venue leadership teams.
• Drive sales, EBITDA, labor productivity, food cost, beverage cost, and operating profit.
• Ensure every location delivers an exceptional guest experience across both food and entertainment.
• Hold leaders accountable for operational execution, safety, cleanliness, and service standards.
• Analyze KPIs and identify opportunities to improve performance across the portfolio.
• Develop turnaround strategies for underperforming locations.
• Partner with Marketing to execute promotions, events, loyalty initiatives, and local store marketing.
• Work closely with Culinary, Facilities, HR, Finance, and Training to support operational excellence.
• Recruit, develop, and retain future operational leaders.
• Lead new store openings, acquisitions, remodels, and major operational initiatives.
• Ensure compliance with all health, alcohol, gaming, safety, and company standards.
• Travel regularly throughout your region.

What We're Looking For

• 7+ years of multi-unit leadership experience.
• Experience overseeing high-volume restaurants, entertainment venues, family entertainment centers, hospitality, casinos, bowling, movie theaters, or similar concepts.
• Strong financial acumen with deep experience managing restaurant P&Ls.
• Demonstrated success leading multiple General Managers.
• Proven ability to improve operational performance and guest satisfaction.
• Experience leading large hourly and salaried workforces.
• Strong coaching, communication, and leadership skills.
• Comfortable working in a fast-paced, entrepreneurial environment.