Director of Operations - Knoxville, TN

Red Lobster Hospitality, LLC; Orlando (FL); On-site; USD 110,000 - 140,000; Full time

Job summary

Red Lobster Hospitality, LLC is seeking a Director of Operations to lead 8–10 Operating Company restaurants within a division. You will report to a Regional VP of Operations and ensure market teams execute standards to drive Same-Restaurant-Sales and Guest Count growth.

You will coach and develop General Managers and Restaurant Managers, focusing on leadership development, high-potential talent, and retention within the market.

Qualifications

• Experience leading a team of Restaurant Managers and driving sales, guest and employee satisfaction.
• Experience supporting new restaurant growth and coaching new restaurant management teams.
• Able to execute business plans for profitable Guest Count and Same-Restaurant-Sales growth.
• Able to deliver Operations Excellence.
• Willing to hold crucial conversations with leadership about guest service and employee experience.
• Strong coaching and feedback skills for developing leaders.

Responsibilities

• Coach and develop General Managers and Restaurant Managers to drive performance and talent development.
• Lead market leadership for 8–10 Operating Company restaurants, ensuring standards and profitability.
• Monitor and enforce HR, finance and operating standards across the market.

Skills

People leadership

Team coaching

Operations excellence

Guest satisfaction

Profit growth

Multi-unit ops

HR compliance

Strong communication

Performance accountability

Education

Bachelor's degree preferred

Job description

Overview

The Director of Operations will serve as the market leader for approximately 8-10 Operating Company restaurants within a division. Reporting to a Regional Vice President of Operations, the Director of Operations ensures that restaurant leadership teams within the market execute at an optimal level in order to drive profitable Same-Restaurant-Sales and Guest Count growth. The Director of Operations will ensure 100% compliance to the Operating Company's HR, Finance, and other functional standards and processes. Additional emphasis will be placed on coaching and developing General Managers, coaching and developing high-potential Restaurant Managers, and contributing to the identification, development, retention, and promotion of high-potential, diverse talent within a market.

Required Skills & Experience:

• Experience leading a team of Restaurant Managers and creating accountability for performance including increased sales, high levels of guest and employee satisfaction, and consistent compliance of standards
• Experience in supporting new restaurant growth and coaching new restaurant management teams
• Able to execute business plans for profitable Guest Count and Same-Restaurant-Sales growth within a market
• Able to deliver Operations Excellence
• Able and willing to hold crucial conversations with leadership teams about guest service and employee experiences
• Demonstrated skill at coaching and providing feedback to developing leaders
• Able to monitor trends and make adjustments to operations as require Key Qualifications (Training, Knowledge, and/or Certification)
• Demonstrated strength in identifying and developing high potential leaders and building a diverse bench to support business growth
• Successful operation of a high volume unit that operates with operational excellence and high levels of guest and employee satisfaction
• Multi-unit operational skills at the restaurant level
• Demonstrated strength in identifying and building a diverse team; and coaching and developing managers
• Bachelor's degree preferred