Director of Operations & Service Growth

Expert VA LLC; United States; On-site; USD 1,600 - 1,800; Full time

Job summary

Zohorecruit is seeking a high-impact leader to build and run a new technology-enabled service business from scratch, with embedded COO-level responsibilities across multiple locations.

This remote role blends strategic vision with hands-on execution to launch and scale networks of customers, merchants, and delivery partners while leading day-to-day operations.

Qualifications

• Significant senior operating and commercial leadership experience.
• A track record building or scaling a business or service network.
• Multi-location restaurant, delivery, logistics, or service-operations background.
• Strong business development and partnership experience.
• Practical, hands-on use of AI, analytics, and workflow tools.

Responsibilities

• Turn an approved business vision into a real, executable plan and roadmap.
• Personally launch early sales, service, and operating processes.
• Build customer, merchant, and delivery-partner networks.
• Lead day-to-day multi-location operations through Area and Location Managers.
• Own service quality, speed, and customer outcomes across every location.
• Improve online conversion, retention, and digital contribution margin.
• Build systems that reduce dependence on manual follow-up and personal rescue.

Skills

Senior leadership

Operations management

Multi-location operations

Business development

AI analytics

Tools

AI platforms

Workflow tools

Analytics software

Job description

• Salary 100,000 - 115,000 PHP (Depending on experience)
• Remote Job

Job Description

This is a remote position.

Job Description

This is a build-and-run role. You'll launch and scale a new technology-enabled service business from scratch — while simultaneously stepping into embedded, COO-level operating responsibility for our multi-location food-service business. Half business builder, half hands-on operator.

What You'll Own

Turn an approved business vision into a real, executable plan and roadmap

Personally launch early sales, service, and operating processes

Build customer, merchant, and delivery-partner networks

Lead day-to-day multi-location operations through Area and Location Managers

Own service quality, speed, and customer outcomes across every location

Improve online conversion, retention, and digital contribution margin

Build systems that reduce dependence on manual follow-up and personal rescue

Requirements

What We're Looking For

Significant senior operating and commercial leadership experience

A genuine track record building or scaling a business or service network

Multi-location restaurant, delivery, logistics, or service-operations background

Strong business development and partnership experience

Practical, hands-on use of AI, analytics, and workflow tools

Bonus Points

Experience holding managers accountable while developing their capability

Comfort operating across both strategy and field-level execution

You'll Thrive Here If You...

Get energy from building something new AND fixing what's broken

Can move fluidly between a sales pitch and a kitchen floor walkthrough

Want ownership over both the "build" and the "run"