Director of Operations: Scale Logistics & Growth

SBH Fashion; New York (NY); On-site; USD 158,000 - 193,000; Full time

Job summary

SBH Fashion is seeking a Director of Operations to lead and scale our omni-channel logistics and supply chain. You will own warehouse operations with our 3PL, optimize freight and landed costs, and drive cross-functional projects across Product, Planning, Merchandising and Marketing to ensure on-time, cost-efficient deliveries to stores and customers.

The role requires 7–10 years in Operations, Logistics or Supply Chain in a high-growth retail environment, with deep expertise in warehouse ops,

Qualifications

• 7–10 years of experience in Operations, Logistics or Supply Chain in a high-growth DTC or omnichannel retail brand.
• Deep expertise across warehouse ops, freight, and vendor management.
• Strong communication skills and experience influencing across functions and levels.
• Highly organized and data-literate; proficient in Excel/Google Sheets and building complex templates.

Responsibilities

• Own the relationship with the 3PL warehouse and manage receiving, inventory, order fulfillment and returns.
• Lead end-to-end freight operations (international and domestic) and optimize landed costs.
• Drive cross-functional projects with Product, Planning, Merchandising, and Marketing to align on timely deliveries.
• Build and refine freight strategies to support margin goals and on-time delivery to customers and stores.
• Champion data integrity, systems compliance and SOPs across departments.

Skills

Warehouse operations

Freight management

Vendor management

Cross-functional leadership

Data analysis

Excel/Sheets

Tools

ERP or OMS systems

Job description

SBH Fashion is seeking a Director of Operations to lead and scale our omni-channel logistics and supply chain. You will own warehouse operations with our 3PL, optimize freight and landed costs, and drive cross-functional projects across Product, Planning, Merchandising and Marketing to ensure on-time, cost-efficient deliveries to stores and customers.

The role requires 7–10 years in Operations, Logistics or Supply Chain in a high-growth retail environment, with deep expertise in warehouse ops,