Director of Operations – Restaurants

Goodwin Recruiting; Cleveland (OH); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) with company match

PTO & holidays

Travel expense reimbursement

Career growth opportunities

Leadership development programs

Job summary

Goodwin Recruiting is seeking a Director of Operations for Ohio to lead a cluster of QSR restaurants and convenience stores. The role focuses on financial performance, customer satisfaction, and team development across the region.

The ideal candidate will have 5–7 years in multi-unit management within food & beverage or retail, with strong budgeting, forecasting, and brand-standard execution experience. This is a high-impact leadership position with growth opportunities.

Qualifications

• Bachelor’s degree required in business/related field.
• Strong multi-site leadership experience in food & beverage or retail preferred.
• Proven ability to manage P&L, budgeting, forecasting and cost control.

Responsibilities

• Oversee multiple sites and drive financial results across the region.
• Lead General Managers by setting annual budgets and monitoring expenses.
• Ensure brand and regulatory compliance across all locations.
• Conduct district reviews, drive sales growth and customer engagement strategies.
• Develop leadership talent and succession planning for the organization.

Skills

Leadership

Financial acumen

P&L management

Budgeting

Forecasting

Brand standards

Talent development

Succession planning

Education

Bachelor’s degree in Business Administration, Management, Hospitality, Finance, or related field

Tools

Microsoft Office Suite

Data dashboards

KPI reporting

Job description

Director of Operations – Ohio

A leading operator of QSR Restaurants and convenience stores has an exciting opening for a Director of Operations overseeing multiple sites across the region. This is a high-impact leadership opportunity to drive financial results, customer satisfaction, and team development within a fast-growing organization.

Director of Operations Benefits and Compensation:

• Competitive base salary of $115,000 - $125,000 with annual performance-based bonus
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) and holiday schedule
• Travel expense reimbursement
• Career growth opportunities within a rapidly expanding company
• Leadership development and training programs

Director of Operations Requirements & Qualifications:

• Bachelor’s degree in Business Administration, Management, Hospitality, Finance, or related field
• 5–7 years of multi-unit management experience in food & beverage, retail, or related operations
• Strong financial acumen with proven ability in P&L management, budgeting, forecasting, and cost control
• Ability to lead General Managers by setting annual budgets, monitoring expenses, and ensuring brand and regulatory compliance
• Daily responsibility for conducting district reviews, driving sales growth, implementing customer engagement strategies, and ensuring consistent brand standards across all locations.
• Skilled in talent development, performance management, and succession planning to build a strong leadership pipeline

Director of Operations Preferred Background & Skills:

• ServSafe certification or equivalent food safety knowledge
• Proficiency in Microsoft Office Suite and familiarity with data dashboards, KPI reporting, and operational systems
• Strong cultural fit with a customer-focused, results-driven leadership style
• Ability to serve as a change agent, implementing new programs and operational improvements across multiple locations

JOB ID: 182840#post

Justin Petrovic