Director of Operations

Red-Lobster; Orlando (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Red Lobster is seeking a Director of Operations to oversee 8–10 Operating Company restaurants. You will lead market performance, drive guest satisfaction and sales growth, and coach General Managers and Restaurant Managers toward excellence.

You will ensure 100% adherence to HR and financial standards while building a diverse, high-potential leadership bench and guiding the market toward sustainable profitability.

Qualifications

• Experience leading a team of Restaurant Managers and driving sales growth.
• Proven ability to coach and develop General Managers and Restaurant Managers.
• Strong track record of guest and employee satisfaction.
• Experience supporting new restaurant growth and coaching launch teams.
• Ability to execute business plans for Same-Restaurant-Sales growth.
• Excellent stakeholder communication and coaching skills.
• Bachelor’s degree preferred.

Responsibilities

• Lead 8-10 Operating Company restaurants to ensure profitability and growth.
• Coach and develop leadership teams to meet standards and guest experience goals.
• Drive compliance with HR, finance, and operating standards.

Skills

Team leadership

Sales growth

Guest satisfaction

Employee development

Coaching

Performance accountability

Multi-unit operations

HR/compliance

Education

Bachelor’s degree preferred

Job description

Overview

Director of Operations (DO)will serve as the market leader for approximately 8-10 Operating Company restaurants within a division. Reporting to a Regional Vice President of Operations, the Director of Operations ensures that restaurant leadership teams within the market execute at an optimal level in order to drive profitable Same-Restaurant-Sales and Guest Count growth. The Director of Operations will ensure 100% compliance to the Operating Company’s HR, Finance, and other functional standards and processes. Additional emphasis will be placed on coaching and developing General Managers, coaching and developing high-potential Restaurant Managers, and contributing to the identification, development, retention, and promotion of high-potential, diverse talent within a market.Required Skills & Experience:

• Experience leading a team of Restaurant Managers and creating accountability for performance including increased sales, high levels of guest and employee satisfaction, and consistent compliance of standards
• Experience in supporting new restaurant growth and coaching new restaurant management teams
• Able to execute business plans for profitable Guest Count and Same-Restaurant-Sales growth within a market
• Able to deliver Operations Excellence
• Able and willing to hold crucial conversations with leadership teams about guest service and employee experiences
• Demonstrated skill at coaching and providing feedback to developing leaders
• Able to monitor trends and make adjustments to operations as require
• Key Qualifications (Training, Knowledge, and/or Certification)
• Demonstrated strength in identifying and developing high potential leaders and building a diverse bench to support business growth
• Successful operation of a high volume unit that operates with operational excellence and high levels of guest and employee satisfaction
• Multi-unit operational skills at the restaurant level
• Demonstrated strength in identifying and building a diverse team; and coaching and developing managers
• Bachelor’s degree preferred.