Director of Operations - North Central Pennsylvania

Red Lobster Hospitality, LLC; Orlando (FL); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Red Lobster Hospitality, LLC is seeking a Director of Operations to lead 8-10 Operating Company restaurants within a division. The role reports to a Regional Vice President of Operations and ensures leadership teams execute at a high level to drive profitable Same-Restaurant-Sales and Guest Count growth.

The DO coaches and develops General Managers and other leaders, while championing 100% compliance with HR, Finance, and standards.

Qualifications

• Experience leading a team of Restaurant Managers and creating accountability for performance including increased sales, guest and employee satisfaction, and compliance with standards.
• Experience in supporting new restaurant growth and coaching new restaurant management teams.
• Able to execute business plans for profitable Guest Count and Same-Restaurant-Sales growth within a market.
• Able to deliver Operations Excellence.
• Able to hold crucial conversations with leadership teams about guest service and employee experiences.
• Demonstrated skill at coaching and providing feedback to developing leaders.
• Demonstrated strength in identifying and developing high potential leaders and building a diverse bench to support business growth.
• Successful operation of a high volume unit that operates with operational excellence and high levels of guest and employee satisfaction.

Responsabilités

• Lead a market of approximately 8-10 Operating Company restaurants.
• Ensure leadership teams execute standards and processes across HR, Finance, and other functions.
• Coach and develop General Managers and Restaurant Managers; identify high-potential talent.
• Drive profitable Same-Restaurant-Sales and Guest Count growth in the market.
• Maintain a strong focus on guest service, employee experience, and overall operations excellence.
• Monitor trends and adjust operations to meet performance targets.
• Foster diversity and retention to build a strong bench for growth.

Connaissances

Team leadership

Accountability for performance

Guest satisfaction focus

Sales growth

Coaching and feedback

Crucial conversations

Diversity talent development

High-volume operations

Multi-unit operations

Talent development

Formation

Bachelor's degree preferred

Description du poste

Overview

Director of Operations (DO) will serve as the market leader for approximately 8-10 Operating Company restaurants within a division. Reporting to a Regional Vice President of Operations, the Director of Operations ensures that restaurant leadership teams within the market execute at an optimal level in order to drive profitable Same-Restaurant-Sales and Guest Count growth. The Director of Operations will ensure 100% compliance to the Operating Company's HR, Finance, and other functional standards and processes. Additional emphasis will be placed on coaching and developing General Managers, coaching and developing high-potential Restaurant Managers, and contributing to the identification, development, retention, and promotion of high-potential, diverse talent within a market.

Required Skills & Experience:

• Experience leading a team of Restaurant Managers and creating accountability for performance including increased sales, high levels of guest and employee satisfaction, and consistent compliance of standards
• Experience in supporting new restaurant growth and coaching new restaurant management teams
• Able to execute business plans for profitable Guest Count and Same-Restaurant-Sales growth within a market
• Able to deliver Operations Excellence
• Able and willing to hold crucial conversations with leadership teams about guest service and employee experiences
• Demonstrated skill at coaching and providing feedback to developing leaders
• Able to monitor trends and make adjustments to operations as require Key Qualifications (Training, Knowledge, and/or Certification)
• Demonstrated strength in identifying and developing high potential leaders and building a diverse bench to support business growth
• Successful operation of a high volume unit that operates with operational excellence and high levels of guest and employee satisfaction
• Multi-unit operational skills at the restaurant level
• Demonstrated strength in identifying and building a diverse team; and coaching and developing managers
• Bachelor's degree preferred.