Director of Operations (Program Management Specialist)

Indiana University Bloomington; Bloomington (IN); On-site; USD 70,000 - 100,000; Full time

Job summary

Indiana University Bloomington, Luddy School of Informatics, Computing, and Engineering, is seeking a seasoned program manager for the dean's office to lead senior-level operations and oversee multi-project initiatives. The role emphasizes strategic coordination, data-driven decision support, and cross-unit collaboration across academic and administrative teams.

The position requires strong communication, analytic, and process-improvement skills, with the ability to balance competing priorities

Qualifications

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Time management and priority setting skills.
• High commitment to quality.
• Flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• High level of accuracy, even under pressure.

Responsibilities

• Serve as the senior operational and program management professional for the dean's office.
• Plan, coordinate, and execute complex administrative and academic initiatives.
• Operate at the Indiana University Program Management Specialist level.
• Apply advanced project management, data analysis, and workflow optimization to ensure priorities are delivered on time, within scope, and aligned with objectives.
• Design and maintain dashboards, reports, and visualizations to support executive decision-making.

Skills

Written & verbal communication

Professionalism

Time management

Quality mindset

Flexibility

Continuous learning

Thoroughness

Accuracy under pressure

Education

Bachelor's degree

Master's degree

Tools

Microsoft 365

Data visualization

Dashboards

Executive reporting tools

Job description

Department

LUDDY ADMINISTRATION (BL-INAD-IUBLA)

Department Information

The Indiana University (IU) Luddy School of Informatics, Computing,and Engineering is one of the world's largest, broadest, and mostinnovative technology and information schools. Luddy is committedto reshaping the future through interdisciplinary research andeducation that brings together people, ideas, and technology toaddress complex challenges and create meaningful impact.

Job Summary

Department Specific Responsibilities

• Serves as the senior operational and program managementprofessional for the dean's office.
• Responsible for the planning, coordination, and execution ofcomplex administrative and academic initiatives.
• Operates at the Indiana University Program ManagementSpecialist level.
• Applies advanced project management, data analysis, andworkflow optimization to ensure institutional priorities aredelivered on time, within scope, and in alignment with universityand school objectives.
• Functions as the primary operational liaison to the dean'soffice, proactively managing executive workflows, scheduling,information readiness, and decision-support systems.
• Oversees the dean's office's portfolio of work includingaccreditation processes, annual reporting, and cross-unitinitiatives while serving as the front door to the dean'ssuite.
• Operates with a high degree of autonomy and is responsible foraddressing complex, non-routine operational challenges.
• Evaluates multiple variables, balances competing priorities,and develops solutions that have a direct impact on theeffectiveness of the dean's office and the school's strategicobjectives.
• Works of this position directly supports the Dean's leadershipeffectiveness and the successful execution of school-levelpriorities. Decisions and recommendations influence resourceallocation, timeline adherence, and institutional credibility withinternal and external stakeholders.
• Leads and coordinates multiple concurrent programs and projectsof moderate to high complexity in support of the dean's office andschool-level priorities.
• Develops and maintains detailed project plans, timelines,milestones, and dependency tracking for initiatives such asaccreditation cycles, annual reports, and strategicinitiatives.
• Monitors progress, identifies risks, and implements mitigationstrategies to ensure successful completion of projects withinestablished parameters.
• Serves as a central point of coordination across academicunits, administrative offices, and external stakeholders to ensurealignment and timely execution.
• Manages the dean's office's portfolio of administrative andstrategic initiatives, maintaining visibility into priorities,deadlines, and deliverables.
• Designs and maintains systems to track incoming requests,commitments, and action items, ensuring effective triage,accountability, and follow-through.
• Aligns operational work with school and university strategicpriorities, ensuring resources and efforts are focused onmission-critical objectives.
• Provides proactive executive workflow and calendar managementfor the dean's office, moving beyond transactional scheduling tostrategically allocate time based on priorities and impact.
• Ensures all meetings are supported with appropriate agendas,briefing materials, and background information prepared inadvance.
• Anticipates information needs and prepares the Dean's Office toengage effectively with internal and external stakeholders.
• Develops and maintains dashboards, reports, and visualizationsto support executive decision-making related to enrollment, budget,faculty metrics, and operational performance.
• Synthesizes complex data and institutional reports into concisebriefing memos and actionable recommendations.
• Collaborates with school and university data partners to ensureaccuracy, consistency, and appropriate use of data systems.
• Identifies opportunities to streamline administrative processesthrough workflow redesign, automation, and use of enterprisetechnologies.
• Implements tools and systems that improve efficiency,transparency, and consistency across the dean's office.
• Documents processes, institutional knowledge, and decisionhistory to support continuity and operational resilience.
• Serves as a trusted representative of the dean's office,exercising discretion and professionalism in all interactions.
• Facilitates communication among senior leadership, faculty,staff, and external partners to support shared understanding andcoordinated action.
• Prepares written and verbal communications on behalf of thedean's office as assigned.

General Responsibilities

• Manages and administers assigned institutional programs andinitiatives that advance organizational capabilities, strategicpriorities, and university objectives.
• Develops and implements program plans, resources,communications, and operating procedures to support achievement ofprogram goals and consistent delivery of program services.
• Evaluates program performance using qualitative andquantitative data; identifies trends, risks, and improvementopportunities; and recommends solutions to enhance effectivenessand outcomes.
• Exercises independent judgment in interpreting programguidelines, resolving moderately complex issues, and determiningappropriate actions within established program parameters.
• Partners with stakeholders across departments and functionalareas to coordinate program activities, align priorities, andsupport achievement of shared objectives.
• Researches emerging practices, industry trends, andorganizational needs and recommends program enhancements,resources, and approaches that strengthen program impact andeffectiveness.
• Develops reports, presentations, and recommendations tocommunicate program progress, outcomes, risks, and opportunities toleadership and stakeholders.
• Leads or coordinates assigned program initiatives and specialefforts, monitoring implementation progress and recommendingadjustments to improve results.

Qualifications

Combinations of related education and experience may beconsidered. Education beyond the minimum required may besubstituted for work experience. Work experience beyond the minimumrequired may be substituted for education.

EDUCATION

Required

• Bachelor's degree (preferably in business administration,public administration, higher education administration, or relatedfield.)

Preferred

• Master's degree in a related discipline.

WORK EXPERIENCE

Required

• 2 years in related field.

Preferred

• 3 years of experience in program or project management,operations, or administrative leadership roles.
• Experience in higher education administration or a large,complex organization.
• Experience with data visualization, dashboards, and executivereporting tools.
• Familiarity with accreditation processes, strategic planning,or institutional reporting.
• Demonstrated experience with process improvement, workflowautomation, or change management initiatives.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamicenvironment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even underpressure.

Preferred

• Demonstrates experience managing multiple projectssimultaneously with competing priorities and deadlines.
• Proficiency with enterprise productivity and project managementtools (e.g., Microsoft 365 platforms).
• Strong analytical, organizational, and written communicationskills.
• Demonstrated ability to exercise independent judgment, maintainconfidentiality, and work with senior leadership.
• Ability to hav a high degree of discretion and independentjudgment.
• Technical proficiency in enterprise platforms to supportevidence-based decision-making and efficient operations.

Working Conditions / Demands

This role requires the ability to effectively communicate and tooperate a computer and other standard office productivityequipment. The position involves sedentary work as well as periodsof time moving around an office environment and the campus. Theperson in this role must be able to perform the essential functionswith or without an accommodation.

Work Location

Luddy School of Informatics, Computing, and Engineering

Indiana University, Bloomington

Benefits Overview

For full-time staff employees, Indiana University offers a widearray of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteerevents
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IUBenefit Programs Brochure

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: General Administration

Job Family: Program Management

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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on theadvertised Close Date. This posting may be closed at any time atthe discretion of the University, but will remain open for aminimum of 5 business days. To guarantee full consideration, pleasesubmit your application within 5 business days of the PostedDate.

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Indiana University is an equal opportunity employer and provider ofADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discriminationhere which includes contact information

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