JLLC Coordinator (Student Life Specialist)

Indiana University Bloomington; Bloomington (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Indiana University Bloomington is seeking a Student Life Coordinator for the Kelley School of Business’ JLLC. The role supports the 500+ community members and works closely with staff to manage events, operations, and student life initiatives.

The position requires strong communication, organizational skills, and the ability to handle confidential information. It involves front-desk duties, scheduling, and liaison work with campus partners to enrich student life.

Qualifications

• Bachelor’s degree in public affairs, public health, counseling, social work, education, business, or related field.
• 2 years in office environment, higher education, or related field preferred.
• Experience in student services, higher education, or related field preferred.

Responsibilities

• Manage catering, department email/phone, website updates, and office supplies.
• Provide logistical, administrative, and program support for 500+ community members at JLLC.
• Support 5 full-time and 15+ part-time staff; assist with events and student life initiatives.
• Liaise with campus partners for cross‑department student life initiatives; schedule meetings and coordinate documentation.

Skills

Communication

Professionalism

Time management

Quality focus

Flexibility

SIS knowledge

TIME knowledge

Canvas knowledge

Education

Bachelor's degree in a related field

Tools

SIS

TIME

Canvas

Job description

Department

KELLEY SCHOOL OF BUSINESS (BL-BUS-IUBLA)

Department Information

The Kelley School of Business at Indiana University (IU) is acomprehensive provider of top-tier business education with a fullportfolio of undergraduate, graduate, doctoral, and executiveprograms on campuses in Bloomington and Indianapolis, and onlineworldwide. The Kelley School has been creating career momentum for100 years, going from 70 students in 1920 to an enrollment of morethan 15,000 students today. Our innovative curriculum is built onpersonal development, teamwork, and experiential learning with anemphasis on global and social responsibility. Our success isreflected in our reputation among academic peers, our careerplacement statistics, and the accomplishments of more than 137,000living alumni around the globe.

The Brian D. Jellison Living Learning Center (JLLC) , formerlythe Kelley Living Learning Center, serves as the only LLC forKelley School of Business tracks 1st-year students at IU. Ourcenter was named after a generous gift from the family of IU alumnus Brian D. Jellisonon February 29th, 2020. The JLLC is part of the Student Communitiesdivision in the academic unit of the Kelley Undergraduate Program.Kelley is proud to be ranked in the top 8 of all undergraduatebusiness programs by US News and WorldReport.

Job Summary

This position is an important client-facing role for the JLLC. Tofulfill business needs, other duties may be assigned.

Department-Specific Responsibilities

• Responsible for areas of support such as: ordering catering,managing department email and phone calls, website updates,ordering office supplies, trip facilitation, travel arrangements,and coordinating with corporate partners, program assignment, eventplanning/management, as well as providing financial operationssupport.
• Provides logistical, administrative, and program support forthe 500 plus community members for the residential JLLC at McNuttResidence Hall.
• Supports 5 full-time and 15 plus part-time hourly and GraduateAssistant team members.
• Manages events with corporate partners and Kelley faculty,supports BUS-X180 instructors, greets current and prospective students and their families, and serves as the first line ofwelcome to the JLLC.
• Provides a safe space for staff to work and students tothrive.
• Assists with administrative needs related to the dailyoperations, planning, and implementation of student lifeinitiatives. Performs duties such as attending a front desk,answering phones and email, and delivering messages and mail.
• Serves as a liaison to campus partners for cross-departmentalstudent life initiatives, providing information, securing spacereservations, scheduling planning meetings, and providing necessarydocumentation.
• Provides assistance to student participants, stakeholders,faculty, and/or staff; acts as a resource by analyzing information,providing documentation, and preparing reports.
• Provides directions, support, and information to studentorganization representatives and other visitors to thedepartment.
• Assists with daily scheduling, training, and gathering ofstudent feedback. May prepare and disseminate handouts,presentations, or other materials.
• May assist with ordering or creation of promotional materialsfor student organizations.
• May provide guidance to other Student Life Coordinators.

General Responsibilities

• Develops and implements programs and initiatives geared atimproving student engagement and involvement outcomes at theprogram, department/division, or campus level.
• Interfaces directly with students, attending student lifeevents and programs and gathering satisfaction feedback fromstudent participants to implement into future student lifeinitiatives and objectives.
• Collaborates with staff in own department and otherdepartments, as well as student organization leaders, on sharedstudent life goals, often coordinating funding to sponsor studentlife initiatives.
• Measures and evaluates effectiveness of student lifeinitiatives against projected outcomes; prepares reports and maypresent to stakeholders on effectiveness and to secure funding forinitiatives moving forward.
• Provides guidance to student organizations regardingoperations, budget, leadership, activities, recruitment,registration, policies, and compliance. Promotes leadership andstudent development through advising of individual student leadersand volunteers. Contributes to formation, interpretation, andimplementation of student organization policies.

Qualifications

Combinations of related education and experience may beconsidered. Education beyond the minimum required may besubstituted for work experience. Work experience beyond the minimumrequired may be substituted for education.

EDUCATION

Required

• Bachelor's degree in public affairs, public health, counseling,social work, education, business, or related field.

WORK EXPERIENCE

Preferred

• 2 years in office environment, higher education, or relatedfield.
• Experience in student services, higher education, or relatedfield.

SKILLS

Required

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast-paced, dynamicenvironment.
• Seeks to acquire knowledge in area of specialty.
• Demonstrates ability to maintain confidential information.
• Demonstrates customer service skills.
• Ability to build strong partnerships with students and otheruniversity departments.

Preferred

• Strong written and verbal communication skills arecritical.
• Knowledge of university systems including Student InformationSystem (SIS), TIME, Canvas and course management tools.
• Demonstrated social media skills.
• Exposure to residence halls.
• Experience with databases and documentation (or comparablehigher education experience).
• Attention to detail in communicating with prospective studentsand their parents, current students, and key campusconstituents.
• Ability to accurately review and complete detail-orientedprojects.
• Ability to take responsibility and function under variouslevels of supervision.
• Experience and expertise working with a wide range of peopleand challenges on a daily basis.

Working Conditions / Demands

This role requires the ability to effectively communicate and tooperate a computer and other standard office productivityequipment. The position involves sedentary work as well as periodsof time moving around an office environment and the campus. Theperson in this role must be able to perform the essential functionswith or without an accommodation.

Some lunch hours, evenings, and a rare occasional weekend willrequire support.

This position will engage in moderate physical requirements,including moving boxes of supplies for programs, 25-50 pound boxesfor orientation, facilitating food service, and setting furniturefor special events.

Additional Information

This position is classified as Student Services /Student Life / Core.

Hours of work will closely mirror the academic cycle with keyconsideration for important programs and events such as JLLCAccelerate, Direct Admit weekends, and communityselection/assignment timeframes.

Work Location

This is an in-person position.

Benefits Overview

For full-time staff employees, Indiana University offers a widearray of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteerevents
• Employee assistance program (EAP)

Learn more about our benefits by reviewing theIUBenefit Programs Brochure

Job Classification

Career Level: Core

FLSA: Exempt

Job Function: Student Services

Job Family: Student Life

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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on theadvertised Close Date. This posting may be closed at any time atthe discretion of the University, but will remain open for aminimum of 5 business days. To guarantee full consideration, pleasesubmit your application within 5 business days of the PostedDate.

If you wish to include a cover letter, you may include it with yourresume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider ofADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discriminationhere which includes contact information

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The Annual Security and Fire Safety Report, containing policystatements, crime and fire statistics for all Indiana Universitycampuses, is available online. You may also request aphysical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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