Director of Operations & Process Excellence

Crawford Thomas Recruiting; Atlanta (GA); On-site; USD 120,000 - 190,000; Full time

Job summary

Crawford Thomas Recruiting is seeking an experienced Director of Operations to lead corporate operations across Finance, HR, Technology, Compliance, Administration, and Corporate Services in a dynamic professional services setting.

The ideal candidate will partner with senior executives to build scalable systems, define KPIs, and drive accountability while implementing processes that improve efficiency and control across departments.

Qualifications

• 7+ years of experience in operations management, senior administration, COO-level leadership, or a similar role.
• Experience overseeing multiple functions, including Finance, HR, IT, Compliance, and Administration.
• Strong background in process improvement, organizational development, and operational infrastructure.
• Proven ability to create structure and scalable processes within a growing organization.
• Strong leadership skills with the ability to set expectations and hold teams accountable.
• Excellent written communication skills with experience developing policies, procedures, and documentation.
• Ability to independently manage day-to-day operations while pairing with executive leadership.

Responsibilities

• Lead corporate operations and support functions across the organization.
• Build and improve scalable processes, systems, and operational infrastructure.
• Establish KPIs, dashboards, and performance standards.
• Lead cross-functional projects and continuous improvement initiatives.
• Drive accountability across corporate departments.
• Oversee corporate records, filings, governance documentation, and certifications.
• Establish clear expectations and performance standards for corporate staff.
• Resolve operational issues and escalate strategic matters when appropriate.
• Oversee administrative functions and ensure consistent execution.
• Oversee operational compliance and support SEC/MSRB regulatory requirements.
• Manage insurance renewals and procurement.
• Monitor operational risks and firm-wide policy compliance.
• Oversee record retention policies and procedures.
• Partner with Finance leadership to oversee financial operations.
• Coordinate and manage the annual budgeting process.
• Oversee invoicing, accounts receivable, vendor administration, and operational spending.
• Review departmental budgets and operational investments.
• Support financial and project management system decisions.
• Provide leadership for HR, including hiring, onboarding, benefits, performance management, employee relations, and compensation administration.
• Ensure consistent enforcement of HR policies and procedures.
• Develop scalable HR systems to support organizational growth.

Job description

Crawford Thomas Recruiting is seeking an experienced Director of Operations to lead corporate operations across Finance, HR, Technology, Compliance, Administration, and Corporate Services in a dynamic professional services setting.

The ideal candidate will partner with senior executives to build scalable systems, define KPIs, and drive accountability while implementing processes that improve efficiency and control across departments.