Director of Operations — Growth & Process Excellence

Vaco; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Bonus opportunity

Comprehensive benefits package

Job summary

Vaco, a growing financial services organization, seeks an experienced Director of Operations to lead day-to-day operations, drive process improvements, manage operational risk, and ensure high-quality client service. This role partners with senior leadership to support growth and scalability.

The ideal candidate has a Bachelor's degree in a related field, 7+ years of progressive operations leadership in financial services, and a proven track record in automation, risk management, and

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Management, or a related field.
• 7+ years of progressive operations leadership experience within financial services, banking, wealth management, fiduciary services, or a related industry.
• Demonstrated success leading teams, managing operational risk, and implementing process improvements.
• Strong leadership, communication, and problem-solving skills.
• Experience with operational systems, workflow tools, and process automation initiatives preferred.

Responsibilities

• Lead and oversee daily operations, ensuring efficiency, accuracy, and service excellence.
• Develop, implement, and enhance operational processes, controls, and workflows.
• Drive automation, process improvement, and scalability initiatives.
• Monitor operational performance metrics and identify opportunities for optimization.
• Manage operational risk and support regulatory compliance efforts.
• Lead audits, reviews, and remediation activities as needed.
• Recruit, mentor, and develop high-performing operations teams.
• Serve as an escalation point for complex operational matters.
• Partner with internal and external stakeholders to improve service delivery and operational effectiveness.

Skills

Operations leadership

Process improvement

Risk management

Delivery excellence

Stakeholder communication

Team development

Education

Bachelor's degree in Business, Finance, Accounting, Management, or related field

Tools

ERP systems

Workflow tools

Process automation tools

Job description

Vaco, a growing financial services organization, seeks an experienced Director of Operations to lead day-to-day operations, drive process improvements, manage operational risk, and ensure high-quality client service. This role partners with senior leadership to support growth and scalability.

The ideal candidate has a Bachelor's degree in a related field, 7+ years of progressive operations leadership in financial services, and a proven track record in automation, risk management, and