Director of Operations | Private Club Leader

BoardRoom magazine; Columbus (OH); On-site; USD 120,000 - 190,000; Full time

Job summary

Scioto Country Club in Columbus, OH seeks a Director of Operations to lead daily operations across facilities, security, food & beverage, and member services. The DO will be a highly visible, engaging leader who drives exceptional member experiences and coordinated teamwork under the GM/COO.

The successful candidate will have a proven track record managing high-end hospitality environments, strong budget and P&L skills, and the ability to mentor staff while upholding club traditions and growth.

Qualifications

• Has at least five years of management experience in a similar high-end club or like environment.
• Demonstrates premier club experience and ability to execute to that level.
• Displays an understanding of facilities and membership management.
• Has working knowledge of financial acumen, HR policies and regulations, food and beverage, and the club industry.
• Is skilled in hiring, supervising, mentoring, and developing high-achieving employees.

Responsibilities

• Ensure smooth daily operations in a high service focused environment for which the club is renowned.
• Sincere and significant engagement with members, guests, and staff; listening to their concerns and suggestions; observing, assessing, and evaluating all areas of responsibility; and working closely with the GM/COO to implement appropriate and incremental improvements.
• Hires, trains, and develops employees; plans and coordinates training and development programs to ensure that the end-to-end experience is at a consistently high level; manages the long-range staffing needs of the department.
• Creates a culture of continual improvement through ongoing training and promotes an environment of cohesiveness that fosters teamwork.
• Provides input and cooperates with the GM/COO and CFO in preparation of the annual operating and capital budgets.
• Works with the management team to develop and promote creative and popular member events.

Skills

Leadership

Management experience

Communication skills

Budget & P&L management

Staff training & development

Organizational skills

Interpersonal skills

Hospitality industry knowledge

Problem solving

Team building

Education

Bachelor's degree in Hospitality Management

Experience in private club or hospitality

Tools

Microsoft Office

Jonas Software

Calendar software

Spreadsheets

Membership database management

Job description

Scioto Country Club in Columbus, OH seeks a Director of Operations to lead daily operations across facilities, security, food & beverage, and member services. The DO will be a highly visible, engaging leader who drives exceptional member experiences and coordinated teamwork under the GM/COO.

The successful candidate will have a proven track record managing high-end hospitality environments, strong budget and P&L skills, and the ability to mentor staff while upholding club traditions and growth.