Director of Operations Scioto Country Club

BoardRoom magazine; Columbus (OH); On-site; USD 120,000 - 190,000; Full time

Job summary

Scioto Country Club in Columbus, OH seeks a Director of Operations to lead daily operations across facilities, security, food & beverage, and member services. The DO will be a highly visible, engaging leader who drives exceptional member experiences and coordinated teamwork under the GM/COO.

The successful candidate will have a proven track record managing high-end hospitality environments, strong budget and P&L skills, and the ability to mentor staff while upholding club traditions and growth.

Qualifications

• Has at least five years of management experience in a similar high-end club or like environment.
• Demonstrates premier club experience and ability to execute to that level.
• Displays an understanding of facilities and membership management.
• Has working knowledge of financial acumen, HR policies and regulations, food and beverage, and the club industry.
• Is skilled in hiring, supervising, mentoring, and developing high-achieving employees.

Responsibilities

• Ensure smooth daily operations in a high service focused environment for which the club is renowned.
• Sincere and significant engagement with members, guests, and staff; listening to their concerns and suggestions; observing, assessing, and evaluating all areas of responsibility; and working closely with the GM/COO to implement appropriate and incremental improvements.
• Hires, trains, and develops employees; plans and coordinates training and development programs to ensure that the end-to-end experience is at a consistently high level; manages the long-range staffing needs of the department.
• Creates a culture of continual improvement through ongoing training and promotes an environment of cohesiveness that fosters teamwork.
• Provides input and cooperates with the GM/COO and CFO in preparation of the annual operating and capital budgets.
• Works with the management team to develop and promote creative and popular member events.

Skills

Leadership

Management experience

Communication skills

Budget & P&L management

Staff training & development

Organizational skills

Interpersonal skills

Hospitality industry knowledge

Problem solving

Team building

Education

Bachelor's degree in Hospitality Management

Experience in private club or hospitality

Tools

Microsoft Office

Jonas Software

Calendar software

Spreadsheets

Membership database management

Job description

COLUMBUS, OH

A rare opportunity exists for an exceptional candidate with a successful track record of accomplishment, leadership and high-quality operations management experience in private clubs, hotels, high-end restaurants or resorts. We are conducting a search for the Director of Operations (DO) at a club which has built a reputation among the finest in the country. The successful candidate will be an integral and critical part of a high-performing team at a nationally recognized Club, one acknowledged for its innovations, quality work environment, and focus on continually ‘raising the bar’ for its members and staff.

Director Of Operations Profile

SCIOTO COUNTRY CLUB

COLUMBUS, OH

THE DIRECTOR OF OPERATIONS OPPORTUNITY AT SCIOTO COUNTRY CLUB

A rare opportunity exists for an exceptional candidate with a successful track record of accomplishment, leadership and high-quality operations management experience in private clubs, hotels, high-end restaurants or resorts. We are conducting a search for the Director of Operations (DO) at a club which has built a reputation among the finest in the country. The successful candidate will be an integral and critical part of a high-performing team at a nationally recognized Club, one acknowledged for its innovations, quality work environment, and focus on continually ‘raising the bar’ for its members and staff.

The primary focus of the role is delivering an unparalleled member experience, which is of primary importance to the social fabric and culture of the Club. The ability to consistently be forward-looking in planning, innovation, organization and departmental leadership is the critical skill set required for success in this position. Also important is the ability to intuitively embrace the need to be visible and highly interactive with members and staff; leadership in this area begins and ends with approachability and accessibility.

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About Scioto Country Club

Scioto Country Club is a full amenity private club founded in 1916. Members enjoy many new amenities including domed tennis courts and lap pool, Family Center with golf simulators, state of the art Fitness Complex and Spa, in addition to a beautiful pool complex and racquets center and a recently renovated 100,000 sq. ft. clubhouse with multiple best in class dining options. The Club has engaged The McMahon Group to work on a comprehensive plan for the pool and tennis area. The Club has also been rated 28th by the Platinum Clubs of America and identified as an Iconic Distinguished Club in the world by Distinguished Clubs-their highest designation.

The golf course is rated in the top 70 in the country and is known throughout the world of golf. It is where Jack Nicklaus learned to play the game of golf in the early 1950s. It is also where Bobby Jones won the second of his four U.S. Open titles in 1926. Also, Scioto Country Club is one of five clubs in the world that have hosted the U.S. Open (1926), the Ryder Cup (1931), the PGA Championship (1950), the U.S. Amateur Championship (1968) and the U.S. Senior Open Championship (1986 & 2016). A sympathetic restoration of the course was completed by Andrew Green in 2021 which took the golf course back to what Ross intended and has the club poised to host future major championships in the next decade. Senior Open in 2026 and US Am 2036

By The Numbers

• $125,000 Initiation fee
• $16,500 Annual dues (including capital dues)
• Approximately $22.5M Gross volume
• Approximately $11.2M Dues volume
• Approximately $5.5M F&B volume
• Approximately 24,000 Rounds of Golf
• 335 Golf (Full) Members; 536 Social and 241 in all other categories
• 300 Employees (FTE) in-season – averages about 175 year round
• 57 – Average age of members

SCIOTO COUNTRY CLUB WEBSITE:

www.sciotocc.com

Director Of Operations Job Description

The Director of Operations at Scioto Country Club is responsible for managing daily operations across the Family Center, security, valet, housekeeping, pool, laundry, building maintenance, and Halfway House. The Director of Operations also serves in a supporting role for food and beverage operations, including à la carte dining and events. Reporting directly to the GM/COO, the Director of Operations helps ensure member satisfaction and performs specific tasks as requested by the GM/COO.

Scioto Country Club is a dynamic organization and the DO role is critical to the Club’s overall success. He/she will therefore be applying relevant and necessary marketing techniques to drive member usage along with assuring member and guest needs and desires are consistently met and often exceeded. Club member and guest satisfaction and enjoyment of the high-quality service experience at Scioto Country Club are important drivers to its overall success.

The Director of Operations, as a strong and highly visible presence with the membership, must be an exceptional communicator, have excellent personal interactive skills, and have the maturity to know how to make members and guests feel that they are consistently being taken care of. Further, he/she must be able to communicate these expectations to a diverse staff and positively motivate them to understand and execute to those expectations. The DO will benefit from the mentorship of a highly regarded GM/COO, and he/she will be provided with support and latitude to demonstrate their skills in club leadership.

The Scioto Country Club community represents a varied demographic and age range, and the DO is the key influencer to ensure that these groups are engaged from a programming, activities, and member experience perspective. Members are exceptionally social and active. The DO must be intuitively engaged and in tune with this service-centric, fiscally responsible environment.

KEY ATTRIBUTES AND AREAS OF FOCUS

The Successful DO Will Demonstrate

• Strong analytical and accounting skills.
• Proven training and club management development experience.
• Effective team building and leadership skills.
• Experience in staff training programs, as well as establishment of and adherence to standard operating procedures.
• Aptitude for attentiveness to member services and satisfaction.
• Strong planning and administrative skills including budget & P&L management.
• Superior communication skills, exuding energy and creativity.
• 100% buy-in into the Scioto Country Club culture

Primary Responsibilities

• Ensure smooth, efficient daily operations in a high service focused environment for which the club is renowned.
• Sincere and significant engagement with members, guests, and staff; listening to their concerns and suggestions; observing, assessing, and evaluating all areas of responsibility; and working closely with the GM/COO to implement appropriate and incremental improvements.
• Hires, trains, and develops employees; plans and coordinates training and development programs to ensure that the end-to-end experience is at a consistently high level; manages the long-range staffing needs of the department.
• Creates a culture of continual improvement through ongoing training and promotes an environment of cohesiveness that fosters teamwork. Serves as administrative link between various service areas of the club.
• Provides input and cooperates with the GM/COO and CFO in preparation of the annual operating and capital budgets.
• Works with the management team to develop and promote creative and popular member events.

Other Responsibilities

• Monitors budget goals and collaborates with staff to achieve them.
• Develops policies and procedures and directs/supervises the work and tasks of assigned department managers and associates.
• Responds to member/guest complaints and addresses their concerns.
• Manages training systems for staff in assigned areas.
• Monitors safety issues and employees’ conformance with safety procedures.
• Prepares clear and concise reports and maintains effective employee/employer relations.
• Assists in personnel management including yearly performance evaluations, discipline, and daily work schedule.

Candidate Qualifications

The successful candidate:

• Has at least five years of management experience in a similar high-end club or like environment.
• Has a fundamental understanding of what constitutes a “premier Club experience,” and the proven ability to execute to that level.
• Displays an understanding of facilities and membership management.
• Displays a working knowledge of financial acumen, HR policies and regulations, food and beverage, and the club industry.
• Is skilled in hiring, supervising, managing, mentoring, and developing high-achieving employees. Perpetual training and coaching are essential.
• Possesses a good sense of humor and the ability to have fun.
• Is organized, predictable, consistent, and detail-oriented, with the ability to multi-task and prioritize competing or conflicting projects.
• Has a patient, professional demeanor with superior verbal and written communication skills.
• Has a verifiable track record of successfully leading and growing dynamic clubhouse operations, including building revenues, controlling costs, and meeting or exceeding planned and budgeted bottom‑line goals and objectives in food and beverage operations.
• Proficient with Microsoft Office Suite, Jonas Software, calendar software, spreadsheets, report preparation, and membership database management. Familiarity with social media as a business tool is desired.
• Must have extensive knowledge of all areas of clubhouse operations.
• Has strong organizational and time management skills; identifying the details necessary to consistently achieve high levels of quality, satisfaction, and outstanding member experiences.
• Has strong communication and facilitation skills, both written and verbal, with the appropriate personal presence, and a desire and ability to interact effectively before diverse constituencies of members, board members, committees, staff, vendors, and other people who are part of the Scioto family.
• Is confident in his or her abilities yet humble in his or her interactions.
• Aspires to progress to a GM/COO role with a continuous desire to improve himself or herself.

EMPLOYMENT ELIGIBILITY VERIFICATION

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Educational And Certification Qualifications

• A bachelor’s degree from a four-year university or college is highly desirable, preferably in Hospitality Management.
• In lieu of the degree, substantial successful private club or hospitality experience may be considered.

Salary & Benefits

Salary is open and commensurate with qualifications and experience. The club offers an excellent bonus and benefits package, including professional development, medical, dental, vision, life insurance, 401(k) club match, and PTO.