Director of Operations & Organizational Systems

Pittsburgh Tomorrow; Pittsburgh (Allegheny County); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health, vision & dental insurance

Generous Time Off policy

Retirement contributions

Job summary

CONNECT is seeking a Director of Operations to build the backbone for its growing team. You will translate organizational priorities into practical internal systems, clarify how work gets done, and ensure policies, processes, tools, and information support accountability and collaboration.

You’ll collaborate with the Executive Director and leaders to design scalable operations, implement documented workflows, train staff, and maintain ongoing process improvements while balancing efficiency with

Qualifications

• 3–5 years’ experience in nonprofit operations, people operations, organizational management, or a related field.
• Experience developing or improving organizational processes and managing projects from planning through implementation.
• Working knowledge of core financial processes, including budgeting, bookkeeping, payroll, and financial reporting.
• Familiarity with HR fundamentals and employee management processes.
• Strong organizational, analytical, communication, and problem‑solving skills.
• Experience coordinating vendors, consultants, or external service providers.

Responsibilities

• Build and maintain practical systems for core organizational processes, with clear ownership, workflows, documentation, and maintenance responsibilities.
• Maintain a central, accessible home for policies, procedures, templates, role documents, and operational information.
• Regularly assess and improve processes, determining what to maintain, revise, consolidate, retire, or develop.
• Identify operational bottlenecks, gaps, and single points of failure, and implement solutions that improve consistency and continuity.
• Coordinate information management across organizational systems so staff can reliably find and use current information.
• Coordinate budgeting, bookkeeping, payroll, accounts payable/receivable, and financial reporting with leadership.

Skills

Nonprofit operations

People operations

Organizational management

Project management

Cross-functional collaboration

Job description

CONNECT is seeking a Director of Operations to build the backbone for its growing team. You will translate organizational priorities into practical internal systems, clarify how work gets done, and ensure policies, processes, tools, and information support accountability and collaboration.

You’ll collaborate with the Executive Director and leaders to design scalable operations, implement documented workflows, train staff, and maintain ongoing process improvements while balancing efficiency with