Director of Operations - Non-Medical Home Care

CareBuilders at Home of West Essex, NJ; Roseland (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

CareBuilders at Home of West Essex, NJ seeks an experienced Director of Operations to oversee the daily operations of our non-medical home care agency. You will manage office staff, ensure quality client care, and support agency growth in accordance with New Jersey Health Care Service Firm regulations.

You will collaborate with the Executive Director, Director of Nursing, caregivers and families to deliver services safely and efficiently, while optimizing scheduling, documentation, and

Qualifications

• Minimum 3 years of management or operations experience in home care, home health, healthcare, staffing, or a related field.
• Experience supervising office staff and managing daily operations.
• Strong organizational and problem-solving skills.
• Knowledge of scheduling, staffing, and customer service best practices.
• Familiarity with New Jersey home care regulations preferred.
• Proficiency with home care software, Microsoft Office, and communication platforms.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee the day-to-day operations of the agency.
• Monitor staffing, scheduling, client services, and office workflows.
• Develop and improve processes to increase efficiency and service quality.
• Track operational metrics and provide regular reports to leadership.
• Supervise and support office staff, including schedulers and recruiter.
• Conduct employee coaching, training, and performance evaluations.
• Hold regular team meetings to review staffing needs and operational priorities.
• Promote a professional, accountable, and customer-focused work environment.
• Ensure clients receive consistent, high-quality care and service.
• Oversee caregiver scheduling and coverage to minimize missed visits.
• Address client, family, and caregiver concerns in a timely and professional manner.
• Collaborate with the Director of Nursing to support care plan implementation and ongoing client needs.
• Ensure compliance with New Jersey Health Care Service Firm regulations and agency policies.
• Maintain accurate client, caregiver, and personnel records.
• Monitor documentation, authorizations, timesheets, and EVV records.
• Conduct routine audits to ensure operational and regulatory compliance.
• Support agency readiness for state inspections and licensing reviews.

Skills

Operations management

Staff supervision

Scheduling and staffing

Customer service excellence

Regulatory compliance

Communication skills

Problem solving

Home care software

Microsoft Office

Team coaching

Tools

Home care software

Microsoft Office

Communication platforms

Job description

CareBuilders is seeking an experienced Director of Operations to oversee the daily operations of our non-medical home care agency. This role is responsible for managing office staff, ensuring quality client care, maintaining regulatory compliance, and supporting agency growth.

The Director of Operations will work closely with the Executive Director, Director of Nursing, office team, caregivers, clients, and families to ensure services are delivered safely, efficiently, and in accordance with New Jersey Health Care Service Firm regulations.

Key Responsibilities

Operations Management

• Oversee the day-to-day operations of the agency.
• Monitor staffing, scheduling, client services, and office workflows.
• Develop and improve processes to increase efficiency and service quality.
• Track operational metrics and provide regular reports to leadership.
• Supervise and support office staff, including schedulers and recruiter.
• Conduct employee coaching, training, and performance evaluations.
• Hold regular team meetings to review staffing needs and operational priorities.
• Promote a professional, accountable, and customer-focused work environment.

Client Services & Scheduling

• Ensure clients receive consistent, high-quality care and service.
• Oversee caregiver scheduling and coverage to minimize missed visits.
• Address client, family, and caregiver concerns in a timely and professional manner.
• Collaborate with the Director of Nursing to support care plan implementation and ongoing client needs.

Compliance & Quality Assurance

• Ensure compliance with New Jersey Health Care Service Firm regulations and agency policies.
• Maintain accurate client, caregiver, and personnel records.
• Monitor documentation, authorizations, timesheets, and EVV records.
• Conduct routine audits to ensure operational and regulatory compliance.
• Support agency readiness for state inspections and licensing reviews.

Qualifications

• Minimum 3 years of management or operations experience in home care, home health, healthcare, staffing, or a related field.
• Experience supervising office staff and managing daily operations.
• Strong organizational and problem-solving skills.
• Knowledge of scheduling, staffing, and customer service best practices.
• Familiarity with New Jersey home care regulations preferred.
• Proficiency with home care software, Microsoft Office, and communication platforms.
• Excellent verbal and written communication skills.