Director of Operations — Multi-Unit Growth & Excellence

Pura Vida Miami; Miami (FL); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health & wellness benefits

PTO

Discounted meals

401(k) with company match

Job summary

Pura Vida Miami is seeking a Director of Operations to oversee day-to-day operations across 18–20 locations and set strategic direction for the portfolio. You will lead regional managers, optimize profitability, and ensure food quality and customer satisfaction in a fast-paced environment.

The role requires extensive multi-unit restaurant leadership, strong P&L acumen, and a track record of scaling growth. Occasional travel and weekend work may be required to support operations and openings.

Qualifications

• Bachelor’s degree in business/hospitality required or equivalent experience.
• 7–10 years of multi-unit restaurant leadership overseeing 15+ locations.
• Proven track record of YOY market growth, new store rollouts, and multi-unit expansions.
• Ability to lead, develop, and hold accountable a senior field team (6–8 Regional Managers).
• Advanced P&L mastery, budgeting, cost containment, and forecasting for a multi‑million dollar store portfolio.
• Deep understanding of restaurant management, food safety, and health regulations; ServSafe preferred.
• Strong communication skills; proficient with enterprise software, POS, inventory, and scheduling tools.
• Formal project management experience or certifications; willingness to travel regularly.

Responsibilities

• Direct and manage daily operations across 18–20 locations to ensure performance and brand standards.
• Lead and develop 6–8 Regional Managers and store-level leadership; foster a strong culture.
• Oversee budgeting, forecasting, and P&L; drive profitability and YOY growth.
• Ensure compliance with health, safety, and brand policies; conduct regional audits.
• Collaborate on long-term strategic planning; scale systems for expansion; oversee new openings.
• Monitor customer experience and improve service speed and food quality.
• Manage inventory control and supplier relationships for cost efficiency.
• Analyze regional performance and report to senior leadership; implement turnaround plans as needed.
• Act as escalation point for critical operational issues and crises.

Skills

Leadership

Multi-unit leadership

Strategic planning

P&L management

YOY growth

Team development

Food safety

Operations software

Project management

Travel flexibility

Education

Bachelor's degree in Business Administration/Hospitality

MBA preferred

Tools

POS systems

Inventory software

Scheduling software

Enterprise restaurant software

Job description

Pura Vida Miami is seeking a Director of Operations to oversee day-to-day operations across 18–20 locations and set strategic direction for the portfolio. You will lead regional managers, optimize profitability, and ensure food quality and customer satisfaction in a fast-paced environment.

The role requires extensive multi-unit restaurant leadership, strong P&L acumen, and a track record of scaling growth. Occasional travel and weekend work may be required to support operations and openings.