Director, Operations

Pura Vida Miami; Miami (FL); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health & wellness benefits

PTO

Discounted meals

401(k) with company match

Job summary

Pura Vida Miami is seeking a Director of Operations to oversee day-to-day operations across 18–20 locations and set strategic direction for the portfolio. You will lead regional managers, optimize profitability, and ensure food quality and customer satisfaction in a fast-paced environment.

The role requires extensive multi-unit restaurant leadership, strong P&L acumen, and a track record of scaling growth. Occasional travel and weekend work may be required to support operations and openings.

Qualifications

• Bachelor’s degree in business/hospitality required or equivalent experience.
• 7–10 years of multi-unit restaurant leadership overseeing 15+ locations.
• Proven track record of YOY market growth, new store rollouts, and multi-unit expansions.
• Ability to lead, develop, and hold accountable a senior field team (6–8 Regional Managers).
• Advanced P&L mastery, budgeting, cost containment, and forecasting for a multi‑million dollar store portfolio.
• Deep understanding of restaurant management, food safety, and health regulations; ServSafe preferred.
• Strong communication skills; proficient with enterprise software, POS, inventory, and scheduling tools.
• Formal project management experience or certifications; willingness to travel regularly.

Responsibilities

• Direct and manage daily operations across 18–20 locations to ensure performance and brand standards.
• Lead and develop 6–8 Regional Managers and store-level leadership; foster a strong culture.
• Oversee budgeting, forecasting, and P&L; drive profitability and YOY growth.
• Ensure compliance with health, safety, and brand policies; conduct regional audits.
• Collaborate on long-term strategic planning; scale systems for expansion; oversee new openings.
• Monitor customer experience and improve service speed and food quality.
• Manage inventory control and supplier relationships for cost efficiency.
• Analyze regional performance and report to senior leadership; implement turnaround plans as needed.
• Act as escalation point for critical operational issues and crises.

Skills

Leadership

Multi-unit leadership

Strategic planning

P&L management

YOY growth

Team development

Food safety

Operations software

Project management

Travel flexibility

Education

Bachelor's degree in Business Administration/Hospitality

MBA preferred

Tools

POS systems

Inventory software

Scheduling software

Enterprise restaurant software

Job description

We are on a mission to provide the world with simple, wholesome food and beverage items that fit today's lifestyle, offering an intimate - yet fast and consistent - experience to our customers.

We love and take pride in what we do, and we currently offer an exciting opportunity to join a thriving and ever-growing brand in this industry.

ROLE OVERVIEW:

The Director of Operations will oversee the day-to-day operations and strategic direction of multiple restaurant locations, ensuring efficient, profitable, and high-quality service. The ideal candidate will have strong leadership skills, a deep understanding of restaurant management, and the ability to drive growth while maintaining the highest standards of food quality, customer service, and operational efficiency.

RESPONSIBILITIES:

• Operational & Portfolio Oversight: Direct and manage all daily operational aspects across 18 to 20 restaurant locations to ensure consistent performance, customer satisfaction, and brand standards.
• Team Leadership & Development: Lead, mentor, and hold accountable 6 to 8 Regional Managers, while empowering store-level General Managers and team members. Foster a positive culture, build strong leadership bench strength, and drive recruitment, training, and retention across the region.
• Financial Management & YOY Growth: Oversee budgeting, forecasting, and P&L performance for all locations. Monitor key metrics (P&L statements, labor, food cost, prime cost) and execute high-level strategies to drive profitability and manage aggressive Year-Over-Year (YOY) growth across the market.
• Quality Control & Compliance: Ensure all locations rigorously adhere to brand standards, health and safety regulations, and operational policies. Conduct structured regional audits to maintain top-tier food safety, cleanliness, and operational excellence.
• Strategic Planning & Market Expansion: Collaborate with senior executive leadership to develop and execute long-term operational strategies. Drive process efficiencies, scale operational systems to support expansion, and lead the planning and execution of new restaurant openings (NROs) across the market.
• Customer Experience: Track customer feedback metrics across the region and implement targeted strategies to elevate guest satisfaction, speed of service, and food quality.
• Inventory & Supply Chain Oversight: Direct high-level inventory control processes, optimize stock management, and maintain cost-effective relationships with suppliers and supply chain partners.
• Performance Analysis & Reporting: Analyze regional performance data and present detailed reports to senior leadership on operational metrics, market growth, and profitability. Proactively identify underperforming locations and deploy actionable turnaround plans.
• Crisis Management: Serve as the primary escalation point for critical operational issues, emergency management, and high-level problem resolution to minimize operational downtime and protect brand reputation

REQUIREMENTS:

• Bachelor’s Degree in Business Administration, Hospitality Management, or a related field (Master’s degree / MBA preferred).
• Minimum of 7–10 years of multi-unit restaurant leadership, with proven experience overseeing 15+ locations and managing a direct team of multi-unit/regional leaders. High-volume Quick-Service Restaurant (QSR) or fast-casual experience preferred.
• Proven track record of managing and scaling Year-Over-Year (YOY) market growth, new store rollouts, and multi-unit expansions.
• Demonstrated ability to lead, develop, and hold accountable a senior field team (6–8 Regional Managers).
• Advanced P&L mastery, budget oversight, cost containment strategies, and financial forecasting for a multi-million dollar store portfolio.
• Deep understanding of restaurant management best practices, health and safety compliance, and operational systems. ServSafe Manager / Food Safety Certification preferred.
• Exceptional verbal and written communication skills; proficiency in enterprise restaurant software, POS platforms, inventory tools, and scheduling software. Track record of implementing technology-driven operational efficiencies at scale preferred.
• Formal project management experience or certifications (e.g., managing new unit openings) preferred.
• Ability to travel frequently across the assigned 18–20 store market, with flexibility to work weekends, evenings, and holidays as business operations require.

BENEFITS:

• Health & Wellness – Medical, Dental & Vision
• PTO
• Discounted Meals
• 401(k) Plan with Company Match

The general nature and level of work being performed by persons assigned to this job classification are contained in this job description. This job description should not be construed as an exhaustive list of all responsibilities, essential job functions, duties, skills required and other job requirements of personnel in this role. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed. Management reserves the right to assign or reassign duties and responsibilities to the job at any time.

Pura Vida Miami is proud to be an equal opportunity employer. We are committed to creating a workplace where diversity is celebrated and everyone feels welcome, regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected characteristic. We believe that building a team with diverse perspectives and experiences makes us stronger, more creative, and more connected to the communities we serve.