Director of Operations, Medical Group

easyservice; Paducah (KY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical, dental, vision coverage

Job summary

Mercy Health – Lourdes Physicians Service LLC seeks a Director of Operations, Medical Group for Surgical Services in Paducah, KY. You will oversee clinical programs, regulatory compliance, and performance improvement across nine service lines with ~40 FTEs, guiding practice managers and leaders to align with ministry goals.

Responsibilities include revenue cycle, strategic planning, talent development and project management, ensuring high-quality, efficient care and engaging with multiple levels

Qualifications

• Bachelor's degree in healthcare administration or related field.
• 5 years in physician practice management with increasing responsibilities.
• Strong budgeting and financial management experience.

Responsibilities

• Oversee operations of assigned practices and departments.
• Lead revenue cycle management, administration and strategic planning.
• Direct and develop physician practice leaders.
• Ensure high-quality, efficient care and staff development.
• Drive performance improvement and change management.

Skills

Interpersonal skills

Effective communication

Strategic thinking

Decision making

Time management

Education

Bachelor's degree in Healthcare administration or related field

Tools

Microsoft Office

Project budgeting

Job description

Scheduled Weekly Hours: 40

Work Shift: Days (United States of America)

DIRECTOR OF OPERATIONS, MEDICAL GROUP - SURGICAL SERVICES | Paducah, KY

Marshall Nemer Pavilion
1532 Lone Oak Road
Paducah, KY 42003

Reports to: VP of Operations, Medical Group (Market)
# of Direct Reports: 40-50

9 service lines, 36 providers, 5 operational leaders, ~40 FTEs:

Cardiology | Vascular Surgery | Pulmonology | Cardiothoracic Surgery | General Surgery | ENT | Gastroenterology | Plastic Surgery | Urology

Primary Function/General Purpose of Position

Provide operational oversight of all activities for assigned practices and departments. In collaboration with appropriate interdisciplinary team members, is responsible for the oversight of clinical programs, regulatory compliance, performance improvement, certification and accreditation and quality improvement processes. Managerial oversight for each of these identified areas along with supervision of the practice managers. Responsible for the overall direction, coordination, and evaluation of assigned practices. Works closely with the operational and clinical leadership both within the medical group and in the market to advance the goals and mission of the ministry. Leadership responsibilities include revenue cycle management, administration, program management, business development and strategic planning.

Essential Job Functions

• Supports and directs the efficient, effective operations of assigned practices including provider productivity, appropriate staffing, supply utilization and resource allocation.
• Proactively advances the performance of the medical group through improved processes, efficiencies, and provider and associate engagement.
• Leads change efforts in areas of responsibility and may lead larger scale efforts across the market medical group practices including M&A activity, technology, patient experience and clinical improvement efforts.
• Functions as a positive representative and leader within the ministry and the external community.
• Directs and develops physician practice leaders.
• Ensures the ministry's clinical providers provide high quality, efficient, effective care by supporting and developing and retaining highly responsive, reliable, competent support teams.
• Creates a culture of clinical and operational performance focused on quality, service, stewardship and engagement.
• Participate in market or system-level projects, committees, councils or work groups.
• In collaboration with talent acquisition, actively participates in the recruitment process to interview, retain, train and develop practice clinical and administrative teams. Partners with ministry leaders to identify opportunities for candidate pipelines.
• Identifies and supports meaningful coaching and development opportunities to grow talent within the practice and ministry.
• Acts as a practice and operational leader, and models desirable behaviors that reinforce ministry culture.

Education

• Bachelors Degree in Healthcare administration, business, finance or related field (required)

Work Experience

• 5 years in physician practice management with increasing scope of management responsibilities and achievement.

Skills

• Proficient in all Microsoft Office products
• Experience with capital and system projects including building and equipment
• Proficiency in budgeting, financial management and project management
• Ability to think strategically, solve complex problems and make sound decisions
• Effective time management
• Excellent interpersonal skills with the ability to engage at all levels of the organization.
• Leading through influence and relationship building
• Ability to lead change
• Excellent verbal and written communication skills

Mercy Health is an equal opportunity employer.

As a Mercy Health associate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department

Administration - Lourdes Physicians Service LLC

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.