Director of Operations

Mercy Medical Center, Baltimore, MD; Lutherville (MD); On-site; USD 100,000 - 130,000; Full time

Job summary

A community-focused healthcare organization in Maryland is seeking a Director of Operations to lead the practice’s strategic initiatives and manage day-to-day operations. This role involves overseeing staffing, budget preparation, and improving practice efficiency while working closely with senior management and medical staff. The ideal candidate will have strong leadership skills, a background in healthcare administration, and a passion for fostering a team-oriented environment. Join us to make a significant impact on patient care and community health.

Qualifications

• 5-7 years of progressively increasing management responsibility in healthcare administration or a related field.
• Experience in physician practice administration is essential.
• Ability to work independently and make decisions when warranted.

Responsibilities

• Provide leadership, direction, and oversight consistent with organizational mission.
• Develop budgets and implement efficient workflow processes.
• Identify and develop revenue opportunities and enhance practice capabilities.

Skills

Physician and staff relationship building

Excellent computer skills

Human Resources Management

Business planning and development

Strong interpersonal skills

Detail-oriented

Education

Bachelor of Science Degree in Healthcare Administration or related field

Masters in Healthcare Administration

Tools

EPIC

Excel

Practice Management Software applications

Financial management applications

Job description

Director of Operations

Mercy Medical Center, Baltimore, MD

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Director of Operations supporting Mercy Personal Physicians at Lutherville! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023‑2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi‑time recipient of Forbes' America’s Best Midsize Employers award, most recently in 2025. As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you’re passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Responsibilities

• The Director of Operations will provide leadership, direction and oversight in a manner consistent with the mission and core values of the organization and industry standard business practices.
• The Director will develop budgets, establish and apply established policies and procedures, and insure development and implementation of efficient workflow processes in all areas of the practice.
• This position is responsible for the identification and development of revenue opportunities, physician relationship building, practice building and expansion, and overall site and practice enhancement.
• This position works closely with all the physicians and staff in the site as well as the Site Medical Director and the Vice President.
• The position also interacts closely with other senior management team members to drive the success of corporate initiatives, practice development and key organizational goals.
• The Director also has responsibilities to oversee the day to day activities in the site as well as the primary care practice, physicians and staff.

Requirements

• Must possess a high school diploma or GED.
• Must possess a degree in: Bachelor of Science Degree in Healthcare Administration or related field – 10 years of progressively increasing management experience can replace the education requirement. Masters in Healthcare Administration, preferred.
• Must possess 5-7 years of progressively increasing management responsibility in physician practice administration, healthcare administration or a related field.
• Experience with EPIC.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions.
• Must possess skills in:
• Physician and staff relationship building.
• Excellent computer skills including experience in using Excel, Outlook (E-Mail), Practice Management Software applications, financial management applications and other related applications.
• Development and interpretation of complex financial documents including profit & loss statement, budgets and other related reports.
• Human Resources Management.
• Business planning and development.
• Strong interpersonal skills.
• Ability to be detail-oriented and still remain focused on larger goals/targets.