Director of Operations- Janitorial JN -112026-183198

Goodwin Recruiting; Buffalo (NY); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Competitive base salary $115k–$125k

Company vehicle allowance or corporate

Health, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Leadership development opportunities

Job summary

Goodwin Recruiting seeks a Director of Operations to lead janitorial service operations across New York State. The role involves guiding a multi-regional management team, driving operational excellence, and shaping growth for a established service business.

Responsibilities include overseeing site operations, managing budgets and labor costs, and ensuring client satisfaction and contract compliance across NYS. Travel up to 40–50% is required; a strong Ops leadership background is essential.

Qualifications

• Minimum 7–10 years of leadership experience in commercial janitorial services or related field.
• Proven track record managing multiple Operations Managers across a wide geographic area.
• Strong financial skills with experience managing P&L, labor budgets, and contract margins.
• Must reside in Buffalo, Rochester, Syracuse, or Albany, NY.
• Ability to travel up to 40–50% across New York State.
• Proficiency with operational management software, CRM platforms, and Microsoft Office.
• Valid driver’s license with a clean driving record.

Responsibilities

• Lead and mentor regional Operations Managers to ensure consistent, high-quality janitorial service delivery.
• Oversee all site operations across key New York territories, maintaining client satisfaction and contract compliance.
• Manage financial performance including budgets, labor costs, and operational efficiencies.
• Develop and enforce standardized workflows, safety protocols, and quality assurance audits.
• Serve as senior escalation point for client issues, driving timely resolutions that enhance retention.
• Collaborate with business development on new account launches, pricing, and contract renewals.

Skills

Leadership experience

Financial skills

P&L management

Contract margins

Travel willingness

CRM platforms

Operations software

Microsoft Office

Driver's license

Job description

Director of Operations – New York State

A respected facilities management organization is seeking a strategic and experienced Director of Operations to lead janitorial service operations across New York State. This role offers the opportunity to drive operational excellence, manage a multi-regional management team, and shape the growth of a well-established service business.

Director Of Operations Benefits & Compensation

• Competitive base salary of $115,000–$125,000
• Company vehicle allowance or corporate vehicle, plus travel expense reimbursement.
• Comprehensive health, dental, and vision insurance coverage.
• Paid time off and company holidays.
• 401(k) retirement plan with company match.
• Leadership development and career advancement opportunities.

Director Of Operations Requirements & Qualifications

• Minimum 7–10 years of leadership experience in commercial janitorial services, facility management, or multi-unit service operations.
• Proven track record managing multiple Operations Managers across a wide geographic area.
• Strong financial skills with experience managing P&L, labor budgets, and contract margins.
• Must reside in Buffalo, Rochester, Syracuse, or Albany, NY.
• Ability to travel up to 40–50% across New York State.
• Proficiency with operational management software, CRM platforms, and Microsoft Office.
• Valid driver’s license with a clean driving record.

Director Of Operations Day-to-Day Responsibilities

• Lead and mentor regional Operations Managers to ensure consistent, high-quality janitorial service delivery.
• Oversee all site operations across key New York territories, maintaining client satisfaction and contract compliance.
• Manage financial performance including budgets, labor costs, and operational efficiencies.
• Develop and enforce standardized workflows, safety protocols, and quality assurance audits.
• Serve as senior escalation point for client issues, driving timely resolutions that enhance retention.
• Collaborate with business development on new account launches, pricing, and contract renewals.

This leadership role is ideal for a seasoned operations professional who thrives on strategic oversight and enjoys working across multiple locations. If you have a strong operational background in janitorial services and are ready to make a significant impact in a growing organization, this opportunity offers a rewarding next step.