Director of Operations- Janitorial

Goodwin Recruiting; City of Syracuse (NY); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Vehicle allowance

Travel reimbursement

Health/dental/vision insurance

Paid time off

401(k) with company match

Leadership development

Job summary

Goodwin Recruiting seeks a Director of Operations to lead janitorial service operations across New York State. You will manage a multi-regional management team, drive operational excellence, and align service delivery with client expectations.

The ideal candidate has 7–10 years of leadership in commercial janitorial or facilities management, strong financial acumen, travel up to 40–50%, and residency in NY; this role offers competitive compensation, benefits, and path to growth.

Qualifications

• 7–10 years of leadership experience in commercial janitorial services, facility management, or multi-unit service operations.
• Proven track record managing multiple Operations Managers across a wide geographic area.
• Strong financial skills with experience managing P&L, labor budgets, and contract margins.
• Must reside in Buffalo, Rochester, Syracuse, or Albany, NY.
• Ability to travel up to 40–50% across New York State.
• Proficiency with operational management software, CRM platforms, and Microsoft Office.
• Valid driver’s license with a clean driving record.

Responsibilities

• Lead and mentor regional Operations Managers to ensure consistent, high-quality janitorial service delivery.
• Oversee all site operations across key New York territories, maintaining client satisfaction and contract compliance.
• Manage financial performance including budgets, labor costs, and operational efficiencies.
• Develop and enforce standardized workflows, safety protocols, and quality assurance audits.
• Serve as senior escalation point for client issues, driving timely resolutions that enhance retention.
• Collaborate with business development on new account launches, pricing, and contract renewals.

Skills

Leadership experience

Financial management

Strategic planning

Travel readiness

Communication

Tools

CRM platforms

Operational management software

Microsoft Office

Job description

Director of Operations – New York State

A respected facilities management organization is seeking a strategic and experienced Director of Operations to lead janitorial service operations across New York State. This role offers the opportunity to drive operational excellence, manage a multi-regional management team, and shape the growth of a well-established service business.

Director of Operations Benefits & Compensation

• Competitive base salary of $115,000–$125,000
• Company vehicle allowance or corporate vehicle, plus travel expense reimbursement.
• Comprehensive health, dental, and vision insurance coverage.
• Paid time off and company holidays.
• 401(k) retirement plan with company match.
• Leadership development and career advancement opportunities.

Director of Operations Requirements & Qualifications

• Minimum 7–10 years of leadership experience in commercial janitorial services, facility management, or multi-unit service operations.
• Proven track record managing multiple Operations Managers across a wide geographic area.
• Strong financial skills with experience managing P&L, labor budgets, and contract margins.
• Must reside in Buffalo, Rochester, Syracuse, or Albany, NY.
• Ability to travel up to 40–50% across New York State.
• Proficiency with operational management software, CRM platforms, and Microsoft Office.
• Valid driver’s license with a clean driving record.

Director of Operations Day-to-Day Responsibilities

• Lead and mentor regional Operations Managers to ensure consistent, high-quality janitorial service delivery.
• Oversee all site operations across key New York territories, maintaining client satisfaction and contract compliance.
• Manage financial performance including budgets, labor costs, and operational efficiencies.
• Develop and enforce standardized workflows, safety protocols, and quality assurance audits.
• Serve as senior escalation point for client issues, driving timely resolutions that enhance retention.
• Collaborate with business development on new account launches, pricing, and contract renewals.

This leadership role is ideal for a seasoned operations professional who thrives on strategic oversight and enjoys working across multiple locations. If you have a strong operational background in janitorial services and are ready to make a significant impact in a growing organization, this opportunity offers a rewarding next step.