Strategic Director of Operations – NY Janitorial

Goodwin Recruiting; City of Rochester (NY); Vor Ort; USD 115.000 - 125.000; Vollzeit

Benefits dieser Stelle

Company vehicle allowance or corporate

Health, dental, vision insurance

Paid time off

Holidays

401(k) with company match

Leadership development

Zusammenfassung

Goodwin Recruiting is seeking a Director of Operations to lead janitorial service operations across New York State. This role drives operational excellence, mentors a multi-regional team, and shapes growth for a well-established facilities service business.

The candidate will oversee site operations in Buffalo, Rochester, Syracuse, or Albany, manage P&L and budgets, and collaborate with BD on new accounts and renewals.

Qualifikationen

• 7–10 years of leadership in commercial janitorial services, facility management, or multi-unit service operations.
• Proven track record managing multiple Operations Managers across a wide geographic area.
• Strong financial skills with experience managing P&L, labor budgets, and contract margins.
• Must reside in Buffalo, Rochester, Syracuse, or Albany, NY.
• Ability to travel up to 40–50% across New York State.
• Proficiency with operational management software, CRM platforms, and Microsoft Office.
• Valid driver's license with a clean driving record.

Aufgaben

• Lead and mentor regional Operations Managers to ensure consistent, high-quality janitorial service delivery.
• Oversee all site operations across key New York territories, maintaining client satisfaction and contract compliance.
• Manage financial performance including budgets, labor costs, and operational efficiencies.
• Develop and enforce standardized workflows, safety protocols, and quality assurance audits.
• Serve as senior escalation point for client issues, driving timely resolutions that enhance retention.
• Collaborate with business development on new account launches, pricing, and contract renewals.

Kenntnisse

Leadership

People management

Financial management

P&L management

Budgeting

Contract margins

Travel readiness

CRM software

MS Office

Driver's license

Tools

CRM software

MS Office

Operations software

Jobbeschreibung

Goodwin Recruiting is seeking a Director of Operations to lead janitorial service operations across New York State. This role drives operational excellence, mentors a multi-regional team, and shapes growth for a well-established facilities service business.

The candidate will oversee site operations in Buffalo, Rochester, Syracuse, or Albany, manage P&L and budgets, and collaborate with BD on new accounts and renewals.