Director of Operations- Janitorial

Goodwin Recruiting; Buffalo (NY); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Company vehicle

Travel reimbursement

Health insurance

Paid time off

401(k) match

Leadership development

Job summary

Goodwin Recruiting in New York State is seeking a Director of Operations to lead janitorial service operations across the state. This strategic role manages a multi-regional team and drives operational excellence, client satisfaction, and contract performance.

The ideal candidate has 7–10 years of leadership in commercial janitorial or facility management, strong P&L and budget experience, and willingness to travel up to 40–50% across New York.

Qualifications

• 7–10 years of leadership experience in commercial janitorial services, facility management, or multi-unit operations.
• Proven track record managing multiple Operations Managers across a wide geographic area.
• Strong financial skills with experience managing P&L, labor budgets, and contract margins.
• Must reside in Buffalo, Rochester, Syracuse, or Albany, NY.
• Ability to travel up to 40–50% across New York State.
• Proficiency with operational management software, CRM platforms, and Microsoft Office.
• Valid driver’s license with a clean driving record.

Responsibilities

• Lead and mentor regional Operations Managers to ensure high-quality janitorial service delivery.
• Oversee site operations across key New York territories, ensuring client satisfaction and contract compliance.
• Manage financial performance including budgets, labor costs, and operational efficiencies.
• Develop and enforce standardized workflows, safety protocols, and quality audits.
• Serve as senior escalation point for client issues and drive timely resolutions.
• Collaborate with business development on new accounts, pricing, and renewals.

Skills

Leadership

P&L management

Strategic planning

Cross-regional management

Client relations

Tools

CRM platforms

Microsoft Office

Operations software

Job description

Director of Operations – New York State

A respected facilities management organization is seeking a strategic and experienced Director of Operations to lead janitorial service operations across New York State. This role offers the opportunity to drive operational excellence, manage a multi-regional management team, and shape the growth of a well-established service business.

Director of Operations Benefits & Compensation

• Competitive base salary of $115,000–$125,000


• Company vehicle allowance or corporate vehicle, plus travel expense reimbursement.


• Comprehensive health, dental, and vision insurance coverage.


• Paid time off and company holidays.


• 401(k) retirement plan with company match.


• Leadership development and career advancement opportunities.

Director of Operations Requirements & Qualifications

• Minimum 7–10 years of leadership experience in commercial janitorial services, facility management, or multi-unit service operations.


• Proven track record managing multiple Operations Managers across a wide geographic area.


• Strong financial skills with experience managing P&L, labor budgets, and contract margins.


• Must reside in Buffalo, Rochester, Syracuse, or Albany, NY.


• Ability to travel up to 40–50% across New York State.


• Proficiency with operational management software, CRM platforms, and Microsoft Office.


• Valid driver’s license with a clean driving record.

Director of Operations Day-to-Day Responsibilities

• Lead and mentor regional Operations Managers to ensure consistent, high-quality janitorial service delivery.


• Oversee all site operations across key New York territories, maintaining client satisfaction and contract compliance.


• Manage financial performance including budgets, labor costs, and operational efficiencies.


• Develop and enforce standardized workflows, safety protocols, and quality assurance audits.


• Serve as senior escalation point for client issues, driving timely resolutions that enhance retention.


• Collaborate with business development on new account launches, pricing, and contract renewals.

This leadership role is ideal for a seasoned operations professional who thrives on strategic oversight and enjoys working across multiple locations. If you have a strong operational background in janitorial services and are ready to make a significant impact in a growing organization, this opportunity offers a rewarding next step.