Director of Operations: Inbound & Outbound Excellence

Macy's; Goodyear (AZ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's in Goodyear, AZ is seeking a Director of Operations to lead day-to-day inbound and outbound warehouse activities, drive efficiency, and ensure service metrics like UPH, CPU, SOT, and fill rate meet targets. You will coach senior teams, develop short- and long-term strategies, manage staffing, safety, and productivity, and foster a customer-focused culture across the operation.

You will guide strategic execution, oversee cost control and quality, and collaborate with leaders to optimize

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• 5+ years of related experience in operations or supply chain.
• Strong understanding of warehouse management and logistics trends.

Responsibilities

• Lead inbound and outbound operations, meeting targets like UPH, CPU, SOT, and Fill Rate.
• Provide coaching to executive team members and oversee staff development.
• Ensure safety, cost control, quality, and processing efficiency across departments.

Skills

Leadership

Coaching

Communication

Problem-Solving

Technical Proficiency

Industry Understanding

Strategic Execution

Education

Bachelor's degree or equivalent

Tools

MS Office

Excel

Access

Job description

Macy's in Goodyear, AZ is seeking a Director of Operations to lead day-to-day inbound and outbound warehouse activities, drive efficiency, and ensure service metrics like UPH, CPU, SOT, and fill rate meet targets. You will coach senior teams, develop short- and long-term strategies, manage staffing, safety, and productivity, and foster a customer-focused culture across the operation.

You will guide strategic execution, oversee cost control and quality, and collaborate with leaders to optimize