Director of Operations - Hospitality & Entertainment Leader

Level99; Paramus (NJ); On-site; USD 125,000 - 150,000; Full time

Job summary

Level99 is seeking a Director of Operations for our Paramus, NJ opening to oversee a 40,000+ sq ft venue with 100+ associates, bar and entertainment operations, and a best-in-class guest experience.

The role demands 15+ years in hospitality industries, multi-unit leadership, and expertise in forecasting, scheduling, COGS, and systems. Travel between sites may be required; ownership mindset encouraged.

Qualifications

• 15+ years of progressive growth in the hotel, entertainment, or food & beverage industries.
• Multi-unit operations or multi-discipline experience within a large format unit.
• Deep knowledge of hospitality, entertainment, or bar operating systems incl. forecasting, labor, scheduling, COGS, invoicing, reservations.

Responsibilities

• Lead day-to-day venue operations with a customer-first approach and oversee 100+ team members.
• Drive financial performance with daily/weekly/periodic planning and cost controls.
• Ensure top-tier hospitality and guest satisfaction across all touchpoints.
• Develop and mentor leadership, conduct evaluations, and reward performance.
• Recruit, hire, and train staff; manage scheduling for 100+ associates.
• Oversee service quality, efficiency, and standards compliance across the venue.
• Contribute to Level99 operations playbook and ensure consistency across venues.
• Travel between venues and Support Center to share best practices.

Skills

15+ yrs exp

Multi-unit ops

Guest service

Leadership

Hospitality systems

Education

Bachelor’s degree or above in related field

Tools

Google Suite

Microsoft Office

Excel

PowerPoint

Job description

Level99 is seeking a Director of Operations for our Paramus, NJ opening to oversee a 40,000+ sq ft venue with 100+ associates, bar and entertainment operations, and a best-in-class guest experience.

The role demands 15+ years in hospitality industries, multi-unit leadership, and expertise in forecasting, scheduling, COGS, and systems. Travel between sites may be required; ownership mindset encouraged.